Director, Talent Delivery

Summary

Join Upwork's Talent & Managed Services team as Director of Talent Delivery, driving a high-performance talent acquisition strategy. You will oversee teams recruiting for enterprise clients, exceeding SLAs and quality metrics. This leadership role requires strategic thinking, operational excellence, and data-driven decision-making. You'll partner with various teams, implement process improvements, and leverage AI-driven tools. The position demands experience in high-volume staffing, recruitment technology, and global talent markets. Upwork offers competitive compensation and benefits, including comprehensive medical coverage, unlimited PTO, and parental leave.

Requirements

• 10+ Years of High Volume Staffing & Recruiting, Workforce, and/or Talent Marketplace platform experience, with at least 5+ years in a leadership role
• Experience identifying, vetting, and implementing multiple recruitment technology solutions into the recruiting ecosystem
• Experienced in developing global recruitment marketing campaigns
• Deep understanding of global talent markets, recruitment strategies and execution
• Deep understanding workforce compliance and strong history of partnership with legal or compliance teams
• Experience leading global teams including managers, recruiters, program managers, talent sourcers and operations associates
• Experienced in developing and deploying global talent playbooks with a proven track record of high volume talent acquisition
• Proven data driven approach to decision making and problem solving
• You have a strong executive presence for collaborating with customers, peers, colleagues, and executives. You can distill differing philosophies and approaches down to the essence and corral partners toward alignment. You can succinctly articulate goals, progress, and priorities in written, verbal, and presentation formats
• Ability to thrive in a fast-paced, high-growth environment with shifting priorities

Responsibilities

• Own the vision and strategy for Upwork’s Talent Delivery team while balancing goals, resources and growth
• Oversee the teams that recruit and deliver talent for Upwork’s Enterprise, Managed Services, Business Plus and High Value customers, as well as talent programs
• Meet/exceed team SLA’s, and be accountable for fill rate and quality metrics across all talent delivery methods
• Partner across Upwork’s business unit product team to grow the high quality talent program and expand upon or improve internal tooling
• Lead a team responsible for generating pre- vetted, high quality talent benches, and partner with our Product team to expose and grow that talent
• Identify and implement process improvements to enhance recruiter productivity and candidate experience
• Oversee and manage applicant tracking systems, recruitment tooling, and internal proprietary tools that are responsible for engaging and driving utilization of highly qualified candidates and candidate management
• Ensure an exceptional experience for clients, candidates and business partners
• Partner closely with sales, account management and delivery teams proactively to ensure fulfillment of current/future opportunities and client demand
• Drive the adoption of automation, AI-driven recruitment tools, and marketplace innovations
• Foster a culture of collaboration, innovation, and high performance within the recruitment team
• Leverage data analytics to drive recruitment performance, optimize conversion rates, and enhance talent pipelines
• Ensure compliance with local and global hiring regulations and labor laws
• Analyze market trends and competitor activities to inform recruitment strategies

Benefits

• Comprehensive medical coverage for you and your family
• Unlimited PTO
• A 401(k) plan with matching
• 12 weeks of paid parental leave
• An Employee Stock Purchase Plan