Program Delivery Director

Summary

Join Pathward, a hybrid, remote-office financial empowerment company, as a self-motivated leader in technology program and project management. You will direct and manage enterprise technology programs and projects, define and track program scope and budget, estimate and acquire resources, identify and resolve risks, and develop and implement product management methodologies. This role requires a Bachelor's degree (Master's preferred) and 12+ years of related experience, including specific Banking as a Service experience and expertise in process improvement, organizational change management, and digital transformation. Pathward offers a competitive salary, annual performance-based incentives, and a comprehensive benefits package.

Requirements

• Bachelor's degree or equivalent education and work experience
• Process Management / Improvement (Lean Six Sigma certification or equivalent)
• Organizational Change Management (ADKAR certification or equivalent)
• Program / Project Management (PMI certification or equivalent)
• Typically requires a minimum of 12 years of related experience with a bachelor’s or equivalent
• Specific Banking as a Service experience
• 5+ years of experience with an industry recognized business process improvement methodology to modernize, optimize, standardize, and automate current state business processes through a cycle of continuous improvement to eliminate waste and maximize customer value
• 5+ years of experience with an industry recognized organizational change management methodology to prepare an organization or enterprise for “what’s coming” by laying out the path forward to create engagement, buy-in, and alignment
• 5+ years of experience with successful digital / business transformation including the 3 main, critical elements of people, process, and platform / technology
• 5+ years of experience with translating strategy into execution by utilizing a methodology or framework (such as Hoshin Kanri or OKRs) that allows for setting, tracking, and reporting on goals at multiple levels to achieve an organization’s objectives
• Coaching / teaching capabilities

Responsibilities

• Direct and manage a variety of enterprise technology programs and projects (minor, major, complex) throughout the entire lifecycle with at least 1 initiative in excess of $5M+
• Define, track, and communicate program and project scope, budget, timelines, milestones, dependencies, goals, and deliverables that support strategic objectives in collaboration with product / capability teams, senior management, and stakeholders
• Estimate resources needed, and based on priority, negotiate with product / capability leads, managers, and subject matter experts to acquire resources needed to successfully deliver initiatives
• Identify, track, and resolve risks, issues and conflicts related to program and project delivery throughout the lifecycle
• Develop and implement product management methodologies and best practices to lead, coach, and develop team members
• Use business process improvement methodology to modernize, optimize, standardize, and automate current state business processes through a cycle of continuous improvement to eliminate waste and maximize customer value
• Apply an industry recognized organizational change management methodology to prepare the organization or enterprise for “what’s coming” by laying out the path forward to create engagement, buy-in, and alignment
• Lead successful digital / business transformation including the 3 main, critical elements of people, process, and platform / technology
• Translate strategy into execution by utilizing a methodology or framework (such as Hoshin Kanri or OKRs) that allows for setting, tracking, and reporting on goals at multiple levels to achieve the organization’s objectives
• Other duties as assigned

Preferred Qualifications

Master's degree

Benefits

• Health insurance
• 401(k) retirement benefits
• Life insurance
• Disability benefits
• Paid time off
• Annual performance-based incentive opportunity