Head Of Technical Solutions

Summary

Join Clariti's Professional Services team as the Head of Technical Solutions! This senior leadership role involves overseeing the delivery of high-quality Salesforce solutions, managing a team of Delivery Architects, and ensuring customer success. You will provide architectural guidance, lead strategic initiatives, and build strong relationships with clients and partners. The position requires extensive experience in Salesforce architecture, solution delivery, and team management. A competitive compensation package, including a base salary between $165,000-$230,000 CND, and benefits are offered. The role includes approximately 30%-40% travel within Canada and the US. Clariti is committed to building an inclusive and diverse workplace.

Requirements

• Bachelor's or Master’s degree (or equivalent experience) in Computer Science, Information Technology, or a related field
• 10+ years of services delivery experience, including services management experience
• 7+ Years of experience in Salesforce architecture and solution delivery, with at least 3+ years in a leadership role
• Salesforce.com Admin, Advance Admin, and Developer Certifications
• Experience with integration frameworks, APIs, and middleware for connecting Salesforce with enterprise applications
• Proven track record of leading and delivering complex, enterprise-level Salesforce implementations
• Excellent coaching, leadership, and team management skills
• Strong communication and stakeholder management abilities
• Ability to balance strategic thinking with hands-on execution
• Experience working in Agile and hybrid-Agile environments with familiarity with DevOps practices
• Exceptional executive communication and client relationship-building skills
• Must have experience delivering software in large Enterprise environments (preferably public sector Tier 1 and Tier 2 communities, or private sector Fortune 100)
• Adept in large corporate organizational change management & strategies
• Leadership experience in large transformation programs
• Ability to navigate presales
• Systems Integrator experience
• Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration
• Proven ability to build trusted relationships at the client-executive level
• Ability to effectively manage and resolve client escalations
• Ability to travel within Canada and to the US about 30%-40%

Responsibilities

• Oversee the high-quality delivery of all engagements within the assigned portfolio with partners and customers
• Lead Clariti internal strategic initiatives by developing repeatable patterns, tools, and processes plus technical guidance, recommendations, and best practices that enable our Professional Services team to efficiently deliver high quality solutions
• Oversee the end-to-end architecture and design of Clariti solutions (powered by Salesforce), ensuring they align with business requirements and best practices
• Ensure scalability, security, and performance in Clariti implementations
• Provide architectural guidance and technical oversight on multiple projects, identifying potential risks and mitigation strategies
• Establish and enforce governance frameworks to maintain consistency and quality across all Clariti implementations
• Analyze and execute on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy and communicating project goals and values at a strategic level
• Manage the overall services relationship between strategic customer, partner, and Clariti during transformations, building credibility and trust from sales support through implementation and post-go-live
• Ensure that projects/programs are delivered on time, within budget and with the highest levels of customer satisfaction
• Implement effective delivery mechanisms, including centralization, to decrease effort and increase speed for our customer delivery to achieve their business outcome
• Drive a consistent customer project and delivery experience through our Delivery Architect team
• Assist in pre-sales and business development efforts by providing technical leadership and strategic input
• Manage project timelines, budgets, and resources efficiently
• Attract, onboard, and develop top talent to build a high-performing team of Delivery Architects to meet high demands at scale
• Provide coaching and mentoring for the Clariti project team
• Document and use completed projects and inclusive lessons learned to educate the entire Professional Services team
• Drive innovation by staying updated on Salesforce and Clariti advancements, trends, and best practices
• Foster a culture of continuous improvement and knowledge sharing within the team

Preferred Qualifications

Previous domain experience

Benefits

• Competitive compensation packages
• Well deserved time off and benefits to keep you and your family healthy
• The base salary range for this role is expected to be between $165,000-$230,000k CND based on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy