Dane Street is hiring a
Disability Operations Manager

Summary

The job is for an Operations Center Manager in a Worker's Compensation and/or Auto insurance setting. The role involves overseeing regional operations, managing staff, analyzing performance data, coordinating with other departments, and handling depositions as needed. A preferred Associate's or Bachelor's degree and relevant experience in healthcare or insurance is required. Business experience in a Worker’s Compensation and/or Auto insurance setting, Long Term / Short Term Disability Claims background, and exceptional communication skills are preferred. The job offers a comprehensive benefits package including health insurance, retirement plans, performance bonuses, life insurance options, voluntary benefits, basic life insurance, short-term disability, long-term disability coverage, paid time off, and a 401k plan with company match.

Requirements

• An Associate’s Degree or Bachelor’s Degree is preferred
• Business experience in a healthcare and/or insurance setting is preferred
• Business experience in a Worker’s Compensation and/or Auto insurance setting is preferred

Responsibilities

• Oversee and ensure the overall profitability of the regional operations center
• Reach and exceed financial & referral goals
• Properly manage staffing efficiencies throughout the team
• Manage performance expectations & improvements for existing staff
• Present management with regular reporting on any topic requested by the management team
• Oversee the deposition process at the request of the client or defense counsel
• Hires and trains new employees
• Organizes and oversees the schedules and work of assigned staff
• Conducts performance evaluations that are timely and constructive
• Handles discipline and termination of employees as needed and in accordance with company policy
• Plans and organizes daily activities related to production and operations
• Measures productivity by analyzing performance data, financial data, and activity reports
• Coordinates with other support departments such as human resources, finance, and IT and BA to ensure successful production operations
• Determines labor needs to meet production goals

Preferred Qualifications

Long Term / Short Term Disability Claims background is preferred

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities
• Wellness programs
• Family and parental leave
• 401k plan with a company match