Square is hiring a
Payment Operations Manager
closedSquare
π΅ $104k-$184k
πRemote - United States
Summary
The job is for a Payments Team member at Cash App & AfterPay, responsible for managing network partnerships, understanding the end-to-end payments ecosystem, and driving operational excellence. The role requires 5+ years of experience in the payments industry and strong business acumen, relationship building skills, and a self-starter attitude.
Requirements
- 5+ years experience in the payments industry at either a bank, network, acquirer, fintech, or similar company
- Excellent business acumen, relationship building and communication skills, and self starting attitude
- Strong understanding of the end-to-end payments ecosystem, including payment methods, card networks and rules, acquiring and processing, and the regulatory environment
Responsibilities
- Manage Cash Appβs network partnerships to ensure operational excellence and build trust for Cash App in the payments ecosystem
- Become Cashβs go to authority and expert in the network technical requirements and rules of card payment transactions
- Manage payment operations across multiple acquirers, gateways, networks, and product types
- Be a liaison between network partners to Cash App product teams
- Triage and investigate reported payments escalations across multiple channels, while providing timely and accurate responses to our internal and external partners
- Partner and collaborate internally across multiple stakeholders (including data science, product, legal, finance, and engineering) to scope, influence, and drive implementation of optimizations and new payment ideas
- Be a proactive executor and have a bias to action, working autonomously and with our internal and external partners to jump into the details and problem solve
- Work closely with the Acquiring Operations team to drive operational excellence for payment acceptance
Benefits
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
This job is filled or no longer available
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