Disability Operations Manager

Summary

Join our team at Dane Street, a fast-paced Inc. 500 company, and oversee the profitability of a regional operations center. You will be responsible for production, performance, and quality, managing staff, and ensuring efficient operations. Regular reporting to management is required. The ideal candidate will possess strong communication and critical thinking skills, along with experience in the insurance industry. We offer a competitive salary, comprehensive benefits, and a supportive work environment.

Requirements

• Supply and support their own internet services
• Maintain an uninterrupted internet connection

Responsibilities

• Be responsible for the overall production, performance, and quality of the assigned region
• Plan and organize daily activities related to production and operations
• Measure productivity by analyzing performance data, financial data, and activity reports
• Coordinate with other support departments such as human resources, finance, and IT and BA to ensure successful production operations
• Determine labor needs to meet production goals
• Hire and train new employees
• Organize and oversee the schedules and work of assigned staff
• Conduct performance evaluations that are timely and constructive
• Handle discipline and termination of employees as needed and in accordance with company policy
• Oversee the deposition process at the request of the client or defense counsel
• Perform other duties as assigned

Preferred Qualifications

• Possess an Associate’s Degree or Bachelor’s Degree
• Have business experience in a healthcare and/or insurance setting
• Have business experience in a Worker’s Compensation and/or Auto insurance setting
• Have a Long Term / Short Term Disability Claims background
• Present exceptional communication skills with a clear understanding of company business lines
• Have the ability to apply critical thinking, manage time efficiently and meet specific deadlines
• Possess computer literacy and typing skills

Benefits

• Receive health insurance
• Receive retirement plans
• Receive performance bonuses
• Receive medical, dental, and vision coverage for you and your family
• Receive voluntary life insurance options for you, your spouse, and your children
• Receive other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans
• Receive basic life insurance, short-term disability, and long-term disability coverage at no cost
• Receive paid time off
• Receive a 401k plan with a company match
• Receive Apple equipment and a media stipend for remote workspace