Client Operations Manager

Summary

Join EnergyHub's Implementation Services team as Operations Manager and lead a small team of Coordinators supporting utility clients. You will oversee daily operations, including event dispatch, reporting, and invoicing, while fostering a collaborative and high-performing team culture. This role demands strong leadership, communication, and organizational skills, along with experience in commercial operations management within the energy sector or enterprise SaaS. You will develop operational best practices, manage stakeholder expectations, and ensure effective client support. EnergyHub offers a generous benefits package including 100% paid medical for employees, a 401(k) with employer match, flexible scheduling, and more.

Requirements

• 5-7+ years of experience in commercial operations management, or a related field, preferably within the energy sector or an enterprise SaaS organization
• Proven experience in managing and developing people
• Excellent communication skills; the ability to describe complex and technical topics in an engaging, succinct manner
• Strong organizational and project management skills, ability to hit deadlines, and think through risks and dependencies
• An analytical, yet creative and curious mind, with a confident approach to analytical work
• Ability to build trust in external client relationships
• Experience collaborating with cross-functional teams to the benefits of clients and the long-term vision of an organization

Responsibilities

• Manage a small team of Coordinators, ensuring they are effectively supporting the Client Success Managers with post-launch ongoing operational tasks
• Foster a collaborative and high-performance culture within the team, including contributions into career development conversations
• Define performance standards for the Ops team members - provide feedback, support, coaching, and professional development
• Oversee the day-to-day operations of Client support, which can include event dispatch support, reporting & analytics, invoicing, and other tasks
• Develop and implement operational best practices to improve efficiency and effectiveness, including evaluating, prioritizing, and focusing the team’s work
• Ensure that the Coordinators are effectively assisting in project management tasks of program launches as they develop in their careers
• Support in managing internal stakeholder and client expectations, specifically Client Success leadership as a key internal customer
• Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program operational support
• Assist in analyzing and presenting key results, facilitating meetings, and delivering data-driven messages to clients
• Develop a comprehensive knowledge of EnergyHub services and offerings, DERs, and the drivers of program success and client health
• Foster a deep understanding of the product, service offerings, and functionality to effectively communicate capabilities to utility clients
• Other duties as assigned

Preferred Qualifications

Experience working in or with renewable energy, utilities, and grid services or adjacent industries is a plus

Benefits

• 100% paid medical for employees
• 401(k) with employer match
• Casual environment
• Flexibility to set your own schedule
• Fully stocked fridge and pantry
• Free Citi Bike membership
• Secure bike rack
• Gym subsidy
• Paid parental leave
• An education assistance program