HR Operations Specialist

Summary

Join Payoneer as an HR Operations Specialist and manage the employee lifecycle, ensuring smooth onboarding and offboarding processes. You will be responsible for resolving employee queries, maintaining compliance with labor laws, and generating reports on operational efficiency. This role requires strong HR process understanding, excellent communication skills, and the ability to work in a fast-paced global environment. Familiarity with HR systems is a plus. Payoneer offers a diverse and inclusive workplace and is committed to equal opportunity employment.

Requirements

• Strong understanding of HR processes and local labor laws
• Excellent communication and stakeholder management skills
• Comfortable working in a fast-paced, global environment

Responsibilities

• Manage end-to-end onboarding and offboarding processes as per defined SLAs
• Coordinate with internal teams, clients, and third-party vendors to ensure seamless transitions
• Trigger communication workflows and ensure document compliance
• Resolve HR-related help requests in a timely and empathetic manner
• Collaborate cross-functionally with payroll, legal, and tech teams to resolve employee queries
• Maintain documentation and response logs for audits and process improvements
• Stay updated with labor laws and statutory regulations in assigned countries
• Ensure all HR processes and documentation are compliant with local employment laws
• Work closely with legal teams to implement policy updates as needed
• Track service level agreements for onboarding/offboarding and help requests
• Generate weekly/monthly reports on operational efficiency and issue resolution metrics
• Identify process gaps and suggest continuous improvement initiatives

Preferred Qualifications

Familiarity with HR systems (e.g., Zoho People, BambooHR, or similar)