Cennox is hiring a
Dispatch Coordinator

Summary

Join our company as a Dispatch Coordinator, responsible for scheduling technicians, managing service work orders, answering phones, and following up on tickets. Requires excellent communication skills, proficiency in SharePoint, customer service orientation, high organization, and Microsoft Office proficiency. Minimum 2+ years of Customer Service or Relations experience and 2+ years of typing and data entry in an office environment required.

Requirements

• Excellent oral, verbal and written communication skills, including the ability to effectively communicate with internal and external customers
• Proficient in SharePoint a plus
• Customer service oriented
• Highly organized with the ability to multi-task
• Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint)

Responsibilities

• Schedule appropriate technicians to successfully complete service request to customer satisfaction, including both FST and SPN. Schedule within approved overtime guidelines
• Process new service requests and provide updates via email upon request in a professional, courteous and timely manner
• Monitor FST routes and workload assigned for timely completions while maintaining contractual SLA
• Answering incoming phones and providing necessary assistance, including but not limited to ordering parts, scheduling return trips, providing assistance and obtaining additional information as needed
• Follow up on outstanding work orders, obtaining ETA’s as needed and addressing any additional delays in service or parts
• Reassign inventory and parts movement as needed
• Participate in Continuous Improvement initiatives
• Monitor SPN performance and report issues accordingly to management