FREENOW is hiring a
Operations Manager

Summary

The job is for an Operations Manager in Dublin, Ireland, within the FREENOW Network. The role involves driving driver acquisition and retention, ensuring compliance with regulations, troubleshooting technical issues, and leading regional growth.

Requirements

• A minimum of at least 3 years practical work experience in Operations (manager level desirable)
• Innovative creative problem solver: Be comfortable with identifying and solving problems on the fly
• Metrics driven: You gravitate to KPIs and hold yourself and other team members accountable to clear goals
• Strong analytical skills
• Relationship-builder: You enjoy meeting people and are great at quickly understanding how to best work together
• Coordination of multiple internal departments to ensure all teams are aligned e.g marketing & Ops
• Understanding of trading business and the operating environment
• Proven ability to improve and streamline processes to enhance efficiency and effectiveness

Responsibilities

• Taking full responsibility for achieving supply KPIs through effective driver acquisition and retention strategies
• Building and nurturing relationships with key stakeholders to ensure sustained success and regional growth
• Ensuring FREENOW complies with Dispatch Operator standards as required by the NTA and other regulatory bodies
• Troubleshooting and providing solutions for technical issues and escalations

Preferred Qualifications

• Experience of SPSV industry is helpful but not essential
• Experience in service delivery industry
• SQL knowledge

Benefits

• Fully remote or hybrid working models
• Free Udemy e-learning access
• Sabbatical & special leave policies
• Subsidized gym membership
• Birthday, 24th + 31st December off
• Partner product discounts
• Mobility Benefits card
• Free language courses
• Employee assistance program
• Personal development budget
• More local benefits depending on your work location!