National Power is hiring a
Assistant Program Manager

Summary

National Power, LLC is seeking an experienced Assistant Program Manager to manage incoming calls, create work orders, and coordinate with subcontractors. The ideal candidate will have technical expertise, a positive attitude, strong teamwork skills, and a commitment to safety.

Requirements

• HS Diploma required; some college preferred
• 3 – 5 years of experience in service dispatching
• Supervisory experience highly preferred
• Fluency in written and spoken English
• Intermediate knowledge of Microsoft Office Suite applications; preferably Excel
• Experience with Microsoft Dynamics 365 or other ERP systems preferred

Responsibilities

• Coordinate subcontractors and equipment to appropriate locations based on customer requests or immediate needs
• Create and update work orders with ETAs, follow-up items, and resolutions
• Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
• Track open tickets to ensure timely completion and communicate status to customers
• Arrange for necessary repairs to restore service and schedule these repairs
• Answer incoming calls professionally and efficiently
• Relay information between subcontractors and end customers via text, phone calls, and Microsoft Teams messages
• Provide regular updates to customers regarding job status, ETAs, and resolutions
• Liaise with supervisors or customers to address problems, service requests, or equipment needs
• Ensure all tickets are resolved within the specified SLA
• Conduct and participate in department meetings as necessary
• Communicate process improvement opportunities
• Serve as point of contact working with internal and external customers to resolve tickets in a timely and professional manner

Preferred Qualifications

• Good attitude, strong customer service skills, detail oriented
• Focus and the ability to remain cool under pressure in a fast-paced work environment are a must

Benefits

• Competitive pay depending on previous experience and current certifications
• Overtime is also a factor and is paid at 1.5 X base
• Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
• Up to 9 paid company holidays
• Paid sick time
• Company-paid Life Insurance ($75,000)
• Company-paid Short-term and Long-term Disability Insurance
• Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company
• 401(k) retirement savings plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)