Dispatch Specialist I

Summary

Join Brightspeed as a Dispatch Specialist I and monitor the workflow for technicians, evaluating and reassigning work as needed. You will provide updates on work progress and escalate issues appropriately. Responsibilities include utilizing systems to monitor workflow, evaluating and reassigning work, monitoring work volumes, communicating with technicians, analyzing service orders, ensuring accurate processing of orders, and utilizing job skills and company policies. The position requires a high school diploma or equivalent, 2+ years of related experience, strong customer service, excellent communication, PC skills, and understanding of team collaboration. Brightspeed offers competitive compensation and comprehensive benefits, including medical, dental, vision, life insurance, an employee assistance program, a 401k plan, and paid time off. The company prioritizes a hybrid remote/office work arrangement and values diversity and inclusion.

Requirements

• High School, GED or equivalent education and relevant experience
• 2+ years of related experience
• Ability to prioritize with good time management skills
• Strong customer service background
• Excellent communication skills
• Must have PC skills and be well versed in Microsoft Windows
• Understanding of team collaboration & alignment

Responsibilities

• Utilize systems to monitor workflow and load the work to qualified technicians
• Evaluate and reassign work to available technicians as needed
• Monitor and regulate work volumes
• Communicate with technicians and/or other departmental employees to resolve force availability imbalances
• Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria
• Ensure that service orders and repair tickets are processed accurately
• Utilize job skills, company policies, and dispatch procedures to complete assigned tasks

Preferred Qualifications

Hybrid remote/office work arrangement

Benefits

• Competitive compensation
• Comprehensive benefits
• Competitive medical, dental, vision, and life insurance
• An employee assistance program
• A 401K plan with company match
• A host of voluntary benefits
• Paid time off programs