Dispatcher

Summary

Join our team as a Dispatch Coordinator to manage and optimize freight services, ensuring timely deliveries. You will leverage your experience in domestic transportation (TL, Truckload, IMDL, LTL) to dispatch and track loads, communicate with stakeholders, and resolve issues. Strong communication and problem-solving skills are essential. This role involves carrier selection and negotiation, data entry, and collaboration with other teams, particularly assisting with billing and accounting during slower night shifts. The position offers a competitive salary, remote work, paid time off, and team-building opportunities.

Requirements

• 1-3 years of experience in freight dispatch, logistics, or transportation management
• Strong communication skills, both written and verbal, to interact with customers, carriers, and internal teams
• Ability to negotiate effectively and manage carrier relationships
• Proficiency in using transportation management systems (TMS) and load tracking tools such as GO HWY, Carrier 411, and DAT
• Problem-solving skills with the ability to think quickly and implement solutions
• Detail-oriented with the ability to manage multiple tasks simultaneously

Responsibilities

• Identify and vet reputable carriers for freight services using internal tools such as GO HWY, Carrier 411, and DAT
• Negotiate competitive rates and service terms with carriers to ensure cost-effectiveness and timely delivery
• Dispatch and track active loads (TL, Truckload, IMDL, LTL) for domestic transportation
• Continuously monitor and update the status of active loads, ensuring all shipments are on track and meet deadlines
• Communicate daily with dispatchers, drivers, and other stakeholders to monitor load status and provide timely updates to customers
• Address and resolve any delays or potential issues, ensuring minimal disruption to operations
• Proactively identify potential issues related to delays, equipment, or weather conditions and work with carriers and internal teams to implement timely solutions
• Accurately input and update load data in the company’s TMS system in real-time, ensuring accurate records for each load’s progress and completion
• Assist with customer billing and accounting responsibilities, especially during night shifts when the pace of operations is slower
• Collaborate with other teams to ensure that all financial and operational data is complete and accurate for invoicing and reporting

Preferred Qualifications

Familiarity with freight transportation modes including TL, Truckload, IMDL, LTL

Benefits

• Competitive Salary in USD
• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team
• Remote eligibility