Dispatcher

closed
Gumro & Associates Logo

Gumro & Associates

πŸ“Remote - United States

Summary

Join the USPack Services Team as a Dispatcher and be part of a dynamic team that helps brands and businesses win in the delivery economy. As a Dispatcher, you will handle customer calls to ensure overall customer satisfaction is achieved. The ideal candidate will have a high level of attention to detail, ability to effectively multi-task in a fast-paced environment, and demonstrate excellent problem-solving skills.

Requirements

  • Ability to establish a high level of trust and credibility in the organization
  • Must be extremely detail-oriented and able to accurately process transactions
  • Proactive and resourceful. Ability to work effectively in a fast-paced environment
  • Ability to effectively communicate verbally and in writing at all levels of the organization
  • Proficient computer skills, including but not limited to MS Word, Excel, and database programs
  • Critical thinker with strong analytical skills
  • Ability to lift up to 25 pounds on occasion
  • Ability to work overtime as necessary
  • Bilingual (English-Spanish) preferred

Responsibilities

  • Answer incoming phone calls from customers and Independent Contractors and enter information into a company-specific software system
  • Prioritize tasks accordingly
  • Enter orders for both routed and on-demand routes, additional stops, wait for time jobs, and special-order requests from customers as required by department standards
  • Determine if orders can be performed as requested by the customer based upon multiple factors
  • Assign and dispatch delivery jobs
  • Monitor online dispatch board for potential issues of delayed service
  • Monitor current job acceptance log of Independent Contractors to ensure workload balance, route reassignments, as necessary, in case of breakdowns or service interruptions
  • Monitor status of time-sensitive deliveries/pickups to ensure timely delivery to customers
  • Answer inbound calls from Independent Contractors and assist them, as needed, to help ensure the routes can be completed according to customers’ expectations
  • Assist with Operations Manager and other employee requests related to dispatch and route completion
  • Monitor and utilize web-based applications, tools, and reports
  • Handle customer concerns in an expeditious and professional manner; escalate unresolved issues to management, as appropriate
  • Perform day-to-day administrative tasks; i.e. email, electronic file management, etc
  • Ensure policies and procedures as defined by the company are consistently followed
  • Perform other duties as assigned

Benefits

  • 401(K)
  • Health Insurance
  • Disability/Life Insurance
  • Paid Time Off (PTO)
  • Paid Holidays
This job is filled or no longer available

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