Document Automation Specialist

Summary

Join Athennian's Product Support team as a skilled Document Automation Specialist. Reporting to the Document Automation Team Lead, you will play a crucial role in helping clients streamline their corporate legal document generation through automation. Key responsibilities include coding and developing corporate legal document templates, managing templates, providing customer support and troubleshooting, delivering training, conducting quality assurance, improving processes, collaborating with cross-functional teams, creating user stories and bug reports, and serving as a resource on best practices. This role requires strong problem-solving skills, adaptability, a results-driven mindset, and a collaborative spirit. The position offers remote work flexibility and competitive benefits, including generous paid time off and comprehensive health benefits. The ideal candidate thrives in a fast-paced environment and is passionate about sharing knowledge.

Requirements

• Ability to swiftly adapt to emerging technologies and excel in dynamic, fast-paced environments
• Strong problem-solving skills to identify and address potential obstacles before they escalate
• A results-driven mindset, consistently focusing on achieving impactful outcomes in a high-growth setting
• Ownership of projects from inception through execution, with flexibility to take on diverse roles as needed
• Confidence in making swift, informed decisions to maintain momentum and drive progress
• A collaborative spirit, actively sharing knowledge and fostering team development
• A high-energy, adaptable approach, coupled with a strong problem-solving mindset to tackle challenges every day

Responsibilities

• Automate Corporate Legal Documents: Code and develop corporate legal document templates (e.g., registers, resolutions, agreements, government forms) using Athennian's custom syntax to streamline automated document generation
• Templates Management: Set up and manage custom and ATH standard coded templates to align with end-user requirements, optimizing configurations for enhanced efficiency and accuracy
• Customer Support & Troubleshooting: Provide prompt and effective support for document automation and coding-related inquiries, ensuring timely resolutions to client concerns
• Training & Knowledge Sharing: Deliver training sessions and develop comprehensive resources to empower customers to code and customize templates, enabling them to independently maintain and optimize their document automation processes
• Quality Assurance: Conduct thorough testing of automated templates across various workflows and use cases to meet high-quality standards, while identifying bugs and areas for improvement
• Process Improvement & Collaboration: Contribute innovative ideas to optimize document automation processes and implement best practices to ensure Athennian workflows address diverse customer needs, while collaborating with cross-functional teams to ensure seamless implementations
• User Stories & Bug Reporting: Create clear feature improvement stories for product enhancements and file software bugs to facilitate efficient resolution and continuous improvement
• Thought Leadership: Serve as a go-to resource on document automation best practices, fostering a positive, collaborative environment that encourages shared learning

Benefits

• Generous vacation, sick, and flex days
• Remote work flexibility
• Comprehensive health, dental, vision, and group life benefits
• Stock options in a high-growth startup
• A fast-paced, collaborative environment with endless learning opportunities