Documentation And Training Specialist

Summary

Join CoinsPaid, a leading crypto payment gateway, and contribute to building the world's best crypto payment ecosystem. As a member of our growing international team, you will play a key role in enhancing our knowledge base, developing training programs, and improving operational procedures. You will collaborate with various teams to ensure smooth onboarding and consistent service delivery. This role requires experience in documentation, training, and process optimization within the fintech or cryptocurrency sectors. CoinsPaid offers a remote-first work environment and a supportive team culture.

Requirements

• 1-2 years of experience in a documentation or training-related role, preferably in fintech or cryptocurrency sectors
• Experience in creating and optimizing operational procedures and training materials
• Proven ability to work cross-functionally and collaborate with various teams
• Familiarity with risk management and process optimization techniques
• Strong Communication and Presentation Skills: Ability to clearly convey information in both written and verbal formats, as well as present training content effectively
• Process Documentation Skills: Ability to develop and maintain standard operating procedures (SOPs) and effectively document operational processes
• Feedback and Improvement Management: Skills in gathering feedback from stakeholders, identifying documentation gaps, and continuously improving training and documentation resources
• Ability to Translate Technical Information: Proficiency in translating technical product information into clear, business-oriented language suitable for the target audience

Responsibilities

• Analyze and restructure the existing knowledge base to enhance usability and accessibility
• Participate in the development and implementation of an effective cross-company onboarding and training process for new employees to ensure a smooth integration into the company
• Assist in designing and lead the maintenance of a framework to assess the knowledge and performance of team members, ensuring they meet operational standards
• Develop and maintain standard operating procedures (SOPs) to ensure consistency and quality in service delivery
• Identify documentation and training gaps, gather feedback, and work collaboratively to enhance content and training materials. Work closely with the Quality Specialist on the identification and improvements of those gaps
• Develop simple metrics to evaluate the effectiveness of training materials and documentation, ensuring continuous improvement and alignment with team needs
• Prepare detailed reports on training programs, onboarding, assessments, and more
• Collaborate closely with sales, compliance, product, and implementation teams to manage multiple client project plans

Preferred Qualifications

• Experience with analytics tools or data analysis methods is a plus
• Experience in integrating partner solutions is a strong advantage
• Experience with prompt engineering and generative AI tools (e.g., text-to-text and text-to-video applications)

Benefits

• Remote-first company with employees working from 30+ countries around the world
• To become a part of this solid team, passionate about their jobs and the crypto industry as a whole
• To feel a great team spirit and meet people supporting each other's growth and development
• To become a part of a rapidly developing international company and a crypto payments leader