Technical Training Specialist

Summary

Join Vendavo as a Technical Training Specialist and design, deliver, and enhance training programs for customers using our solutions. You will develop eLearning materials, collaborate with subject matter experts, and measure training effectiveness. Responsibilities include creating various training assets, managing the training environment, and providing post-training support. The ideal candidate possesses 3+ years of corporate customer training experience, strong communication and presentation skills, and instructional design expertise. Vendavo offers a fully remote position in India with flexible hours, competitive pay and benefits, including comprehensive health insurance, paid time off, and professional development opportunities.

Requirements

• 3+ years of experience in corporate customer training
• Ability to convert technical or scientific specifications into plain language that businesses can understand and appreciate
• Understanding of software course facilitation, instructional design and adult learning methodology. Excellent presentation and communication skills
• Experience developing and facilitating technical curriculum using varied training delivery modalities/media including stand-up facilitated classes, eLearning
• Three years of work experience in training needs analysis, program design, instructional design and facilitation
• Know how and when to deliver your message—as well as actively listen, think critically, and ask useful questions
• Bachelor's degree in Education, Computer Science, Information Technology, Business, Economics, Communications or a related field
• Proficiency in using training software and tools
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Be open to feedback

Responsibilities

• Design training programs that empower customers to effectively utilize and derive value from the solutions provided
• Develop courseware (eLearning) and facilitate customer-facing training (live, virtual) on assigned solutions
• Develop eLearning assets such as demos, tutorials, exercises, lab workbooks, leader guides, quick reference cards, quizzes, and presentation slide decks
• Manage the education environment for assigned applications to ensure reduced participant learning curves with hands-on software practice
• Collaborate with subject matter experts – Engineering, Consulting Services, Technical Documentation and Product Management – to gain a detailed understanding of software scope, direction, usage and best practices
• Measure the effectiveness of eLearning and training events and then make modifications to ensure our Education Services accomplish intended objectives
• Support learning for regular releases, including revising existing training programs for software upgrades, developing videos and delivering live virtual sessions
• Anticipate and plan for future revenue-generating training opportunities
• Provide post-training support to customers, such as answering questions, troubleshooting issues, and resolving training-related problems
• Manage and maintain training materials, including updates

Preferred Qualifications

• Experience with eLearning authoring tools (e.g., Articulate Storyline, Camtasia)
• Experience with AI tools

Benefits

• Fully remote based with the flexibility to work from anywhere in India
• Professional growth and Development opportunities
• Working within a team of friendly, skilled people where help is always within reach
• Flexible working hours
• 4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday
• High-end laptop (Dell or Mac)
• Competitive pay and bonus
• 18 vacation days in a year in addition to 12 days sick and 3 days casual leave
• 16 hours of paid volunteer time off per year
• Wedding gift and newborn gift allowance for employees
• 26 weeks of paid maternity leave and one week of paid paternity leave
• Health Insurance of up to 7 lacs for self, spouse, 4 dependent children, and parents. 100% of the premium is paid by Vendavo and it covers the employee, spouse, children, and their parents
• Provident fund contributions