Knowledge and Training Specialist

Summary

Join Sidecar Health, a company redefining health insurance, as a Knowledge and Training Specialist in their Member Care Department. You will be responsible for designing and delivering comprehensive training programs, managing knowledge resources, and ensuring team members have the skills and confidence to deliver exceptional member experiences. This role involves developing training materials, facilitating sessions, optimizing the knowledge management system, and staying current on learning trends. You will collaborate with cross-functional teams, gather feedback, and measure the impact of training programs.

Requirements

• 3+ years of experience in knowledge management, training, or instructional design, ideally within a contact center or customer service environment
• Bachelor’s degree or equivalent relevant experience
• Strong writing skills with the ability to develop clear, engaging, and user-friendly training materials
• Effective communication and presentation skills; comfortable delivering training both virtually and in person
• Familiarity with knowledge management platforms, learning management systems (LMS), and documentation tools
• Strong organizational and time management skills with the ability to handle multiple projects simultaneously
• Collaborative mindset with the ability to work across teams and functions
• A proactive, problem-solving approach to improving training and knowledge-sharing
• Understanding of instructional design principles and adult learning methodologies

Responsibilities

• Develop, update, and maintain the knowledge management system, ensuring content is accurate, accessible, and up to date
• Collaborate cross-functionally to capture and document best practices, policies, and procedures
• Design and refine training materials including guides, presentations, videos, and e-learning modules for onboarding and continuous learning
• Facilitate training sessions for new hires and existing employees to promote consistency and service excellence
• Gather and evaluate feedback to improve training effectiveness and knowledge resources
• Measure the impact of training programs and materials, continuously iterating to enhance effectiveness
• Partner with subject matter experts to ensure content aligns with company goals, compliance needs, and industry standards
• Stay current on learning trends and tools, incorporating innovative approaches into training and knowledge delivery

Preferred Qualifications

• Experience in the health insurance industry is a plus
• Experience with platforms like Sana, Confluence, and Genesys is a plus

Benefits

• Competitive hourly rate, company equity, and ample opportunities for growth
• Comprehensive Medical, Dental, and Vision benefits
• A 401k retirement plan
• Paid vacation and company holidays
• IT equipment, including laptop and monitors
• Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S