Customer Training Specialist

Summary

Join Regate by Qonto as a Training Specialist and play a crucial role in onboarding and training accounting firms. Ensure users master the product quickly by creating engaging training programs. You will build the training department, shaping the onboarding experience for accountants and users. The role involves delivering training sessions, creating training documentation, designing scalable training processes, and collaborating with other teams. You will be part of a growing team within the Customer Success department, offering opportunities to build and shape training programs. Your work will directly impact customer adoption and satisfaction.

Requirements

• Training expertise: You have demonstrated experience delivering technical training to diverse audiences and can explain complex concepts in simple terms
• Content creation: You excel at creating clear, engaging training materials and documentation adapted to different learning styles and needs
• Organizational skills: You can manage multiple training sessions while maintaining high-quality standards and meeting preparation deadlines
• Communication: You have excellent verbal and written communication skills in French, with perfect spelling and grammar
• Customer orientation: You have a strong customer-first mindset and can adapt your approach based on user feedback and needs

Responsibilities

• Deliver 15 high-quality training sessions per week (60-90 minutes each) to our new users, with a focus on accountants, ensuring they fully understand and can leverage Regate's features
• Create and maintain comprehensive training documentation adapted to different user personas and needs
• Design and implement scalable training processes to support our growing customer base
• Stay up-to-date with product updates and new features, incorporating them into training materials
• Collaborate closely with the CSM team and Product team to gather feedback and continuously improve the training experience and our overall product

Benefits

• Offices in Paris, Berlin, Milan, Barcelona, and Belgrade
• Tailor-made remote work policy depending on the job you apply for and where you live
• Competitive salary package
• A meal voucher
• Public transportation reimbursement (part or global)
• A great health insurance (depending on the country)
• Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities
• A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners
• Monthly team events