Dutch After Sales Consultant

Summary

Join a dynamic & multicultural team as Dutch After Sales Consultants in Greece, remotely all over Greece, for the world's largest multinational technology company. Act as first point of contact for Dutch-speaking customers, provide iOS software troubleshooting, and manage customer accounts.

Requirements

• Native-level or near-native level in Dutch
• B2 level in English
• Tech savvy, curious and problem-solving acumen
• Familiar with iOS and/or MacOS, or comparable technology, is preferred
• Able to identify technical issues and suggest immediate solutions to clients
• Excellent communication and problem-solving skills
• High School Diploma holder

Responsibilities

• Act as the first point of contact for all the Dutch-speaking customers
• Identify and assess customers’ needs to achieve satisfaction
• Provide iOS software troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage/secure their account - ID & passwords
• Resolve customers’ online store post-sales requests
• Deliver high-quality support and handle customer complaints, provide appropriate solutions
• Manage large amounts of incoming calls
• Build sustainable relationships and trust with customer accounts

Benefits

• Competitive salary (1200€ gross / 14 salaries per year)
• Performance-based bonus up to 250€
• Relocation package in case you reside outside of Greece (flight ticket to Greece, cab fare from airport to your hotel, 4-week hotel accommodation, assistance finding an apartment, real estate fees covered by our company)
• First-class ongoing training and career development opportunities
• Work from home policy - All over Greece
• Free Greek language lessons
• Onsite canteen and casual dress code