DX Program Manager

Summary

Join EverTrue, a leading advancement software company, as a Donor Experience Program Manager! You will oversee donor experience programs across multiple institutions, coach and develop a team of Donor Experience Officers, and lead regular check-ins with stakeholders. Responsibilities include refining outreach tactics, integrating inside-sales methodologies with relationship-building strategies, and collaborating with other program managers. This role requires at least 2 years of direct people management experience overseeing high-velocity fundraising or sales teams, experience in higher education or frontline fundraising, and a proven track record of building client relationships. EverTrue offers competitive compensation, including a base salary, uncapped sales variable, 80% healthcare premium coverage, remote work, and various other perks.

Requirements

• You have at least 2 years of direct people management experience, specifically overseeing high-velocity fundraising or sales teams
• You bring experience in or knowledge of higher education and/or frontline fundraising in the nonprofit sector
• You have a proven track record of building and managing successful, long-term client relationships
• You are an excellent problem-solver with strong project management skills and the ability to handle objections with professionalism and confidence
• You are self-motivated and bring a positive, team-first attitude to everything you do
• You have experience with or a strong understanding of Development CRM platforms such as Advance, Blackbaud, Salesforce, or EverTrue’s cloud platform

Responsibilities

• Oversee Donor Experience Programs across multiple institutions, ensuring each one delivers measurable results
• Coach, train, and develop a team of Donor Experience Officers (DXOs), using KPIs and data insights to guide performance and strategy
• Lead regular check-ins with DXOs, client stakeholders, and leadership to align on progress, surface insights, and share best practices
• Continuously refine outreach tactics to increase donor conversion rates and deepen engagement
• Integrate inside-sales methodologies with relationship-building and stewardship strategies to renew and reactivate donors
• Collaborate with other EverTrue Donor Experience Program Managers to share insights, coordinate strategies, and scale what’s working
• Act as a strategic partner and advocate, ensuring both internal teams and client stakeholders are aligned around program goals and outcomes

Benefits

• We offer competitive compensation, the base salary range for this role is $85K - $95K , plus an uncapped sales variable of $10K , we also cover 80% of your healthcare premium
• We’re a remote first environment with no plans to return to office
• Our happiness and well-being perks are valued at $25K
• Take a True Adventure on us, after your first year we’ll give you $2,000 to go on vacation, and enjoy your True Birthday , where you’ll get your birthday off, and EverTrue will donate to a charity of your choice
• Develop yourself with our True Growth perk which allows you a stipend to invest in yourself personally and professionally
• When it comes to work life balance,  we offer discretionary time off, 12 holidays, 8 sick days, half-day summer Fridays, a recharge week at the end of the year,  and monthly Flex Fridays