Senior Pre-Sales Solutions Engineer

Summary

Join Deepgram as a Senior Pre-Sales Solutions Engineer and become a technical authority, bridging our cutting-edge AI speech technology with customer needs. You will lead technical pre-sales engagements, crafting compelling solutions and demonstrating our platform's value to decision-makers. Collaborate closely with the sales team, build proof-of-concepts, and navigate complex sales cycles. As a senior member, you'll influence team vision and product strategy. This role combines pre-sales, implementation, and customer support, offering a comprehensive customer journey experience. Deepgram offers a unified approach, allowing for deeper customer relationships and comprehensive technical guidance.

Requirements

• 5+ years of experience in technical pre-sales, solutions architecture, or similar customer-facing technical roles
• Strong software engineering background with professional development experience in at least one modern programming language, such as Python, JavaScript/TypeScript, or similar languages
• Proven track record of successfully navigating complex technical sales cycles
• Experience building and demonstrating proof-of-concepts or technical solutions to diverse audiences
• Excellent verbal and written communication skills with the ability to translate technical concepts for both technical and non-technical stakeholders

Responsibilities

• Lead technical discovery and solution design for enterprise prospects and customers
• Architect and implement custom proof-of-concepts and technical demonstrations that address specific customer use cases
• Provide expert guidance on API integration, performance optimization, and deployment strategies
• Partner with Account Executives to navigate technical objections and accelerate the sales cycle
• Contribute to technical content creation including implementation guides, reference architectures, and best practices
• Mentor junior team members and share technical knowledge across the organization
• Represent the voice of the customer to product and engineering teams

Preferred Qualifications

• Experience with speech recognition, NLP, AI/Voice agents, or related AI technologies
• Experience building customer-facing demos and sample code
• Knowledge of cloud platforms (AWS, GCP, Azure) and containerization technologies like Docker and Kubernetes (K8s)
• Experience with API-first products and developer tools
• Background in sales methodologies such as Triangle, MEDDIC, or Solution Selling