Early Engagement Specialist

Summary

Join Housecall Pro as an Early Engagement Specialist on the Retention team! In this customer-focused role, you'll support newly enrolled customers during their first 30 days, guiding them through the onboarding process and ensuring a positive experience. You'll manage your workflow efficiently, listen to customer needs, handle objections, and resell the value of Housecall Pro. Success in this role requires excellent communication and problem-solving skills. The position offers competitive hourly pay, plus a performance bonus, and a comprehensive benefits package.

Requirements

• High school diploma or equivalency required; some college a plus
• Excellent English reading, writing and verbal communication
• Reputation for being hard-working and reliable
• Professional attitude and demeanor when interacting with others

Responsibilities

• Support, guide and instill confidence in customers during their first 30 days as they are implementing Housecall Pro
• Manage and prioritize your workflow and call lists with speed and accuracy
• Listen and understand customers’ needs; handle objections, instill confidence, and resell the value of Housecall Pro
• Coach customers on the basics of the Housecall Pro product, by providing them with clear next steps in their onboarding process
• Quickly identify and escalate customers to applicable resolution paths, as needed
• Understand and adapt to Housecall’s ongoing product and technology developments
• Be an effective team player with strong customer service, communication, presentation and creative problem-solving skills

Preferred Qualifications

• Customer support/service experience highly desirable
• Prior experience in customer/client facing role; 6+ months of outbound sales or prospecting experience a plus but not required

Benefits

• Health care insurance (medical, dental, vision, disability)
• Employee assistance program
• 401(K)
• Flexible time off
• Paid parental leave
• Tech reimbursement
• Other company benefits