E-Commerce Generalist

Summary

Join our team as an E-Commerce Generalist and play a crucial role in our operations. You will be responsible for various aspects of e-commerce, including building and updating product descriptions and landing pages, graphic design, managing SKUs and bundles, manipulating product images, and contributing to the website structure. You will also contribute to marketing efforts such as creative concept development, image and video editing, pop-up design, and Klaviyo email design and management. This role involves close collaboration with the CEO to manage new product launches and overall business operations. The position is remote with flexible hours, offering a competitive hourly rate.

Requirements

• Proven experience in e-commerce operations with extensive knowledge of the Shopify platform
• Strong understanding of SKU management, landing page development, and image editing and optimization
• Prior Klaviyo email campaign management and design experience are required
• Graphic design experience should include excellent skills in Photoshop and/or Illustrator
• Facebook Ads manager experience with creating and editing ads
• Ability to work collaboratively and take direction, while also being a proactive self-starter
• Excellent organizational and multitasking skills
• Sharp learning ability and adaptability to new tasks and challenges
• Strong communication skills, both written and verbal
• Familiarity with tools commonly used in e-commerce operations

Responsibilities

• Collaborate with the CEO to formulate e-commerce strategies and objectives
• Execute day-to-day e-commerce operations, including but not limited to landing page development, SKU management, and image optimization
• Assist in the creation and updating of product listings and descriptions
• Manage website structure, menus, and collection pages for an optimal user experience
• Contribute to the development and implementation of email campaigns
• Provide input and support in customer service, including handling inquiries and resolving issues promptly
• Work closely with the CEO to understand the company's goals and translate them into actionable tasks
• Collaborate with the design team and provide input for product briefs, packaging design input, product insert design, and content, to ensure alignment with marketing strategies
• Stay updated on industry trends and best practices to continually improve e-commerce operations

Preferred Qualifications

• Basic video editing (aspect ratio, length, etc.) skills is a plus
• Organic social strategy experience is a plus