Remote E-Commerce Operation Executive

Summary

Join Vita Green as E-Commerce Operation Executive to ensure seamless coordination of operational aspects of e-commerce platform, manage online store operations, and drive brand success.

Requirements

• Bachelor’s (or higher) degree in English, Journalism, Communications, Marketing, Business, or a related field
• At least 3 years of experience as a content creator, video editor, or similar role in a US company or US brand
• Proven experience in product video editing, with a strong portfolio of work that demonstrates expertise in product video production
• Strong writing skills, with experience in creating scripts, articles, and social media content
• Proficiency in video editing software such as Adobe Premiere Pro, Final Cut Pro, or similar tools
• Experience in Shopify is a plus

Responsibilities

• Managing and Maintaining our US social media and e-commerce platforms
• Coordinate strategies and campaigns with the ecommerce to maximize Shop sales and results
• Manage online store operations and analyze brand store performance
• Managed e-commerce platforms such as Amazon, Instagram, etc
• Oversee the end-to-end order management process, including order processing, fulfillment, and returns
• Orders and data management go through Shopify
• Updating and monitoring product listings, pricing and inventory management
• Analyze and review product performance with regular reporting
• Monitor competitors’ strategy closely and review products in different perspectives
• Take charge of checking and maintaining overseas warehouse and inventories of products
• Have sound judgement skills and reasoning for maintaining appropriate level of stocks for each assigned platforms/websites
• Prepping for physical inventory, review history of item records, item received invoices, and work side by side with the third party auditors to check every value within the distribution
• Coordinate with shipping partners to ensure timely delivery and resolve any logistics issues that may arise
• Oversaw operation from supply costs, supply spend, carrier options, LTL options, warehouse availability, and overseas carriers
• Timely respond to the customers' enquiries
• Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention
• Ensure content on the company website is current and relevant, conducting regular reviews of content and making necessary updates
• Manage and monitor sales performance
• Conduct and present KPI report on monthly basis

Benefits

• Flexible working schedule that promotes work-life harmony
• Full-time remote position