E-commerce Operations Manager

Summary

Join our team as an E-commerce Operations Manager and oversee all aspects of our US-focused ecommerce operations and marketing strategies. This remote role requires extensive experience in ecommerce and digital marketing, including ad campaign management, CRO, and customer segmentation. You will execute strategic initiatives, launch innovative campaigns, and introduce new products and programs. The ideal candidate will have a deep understanding of the US health and fitness market and proven expertise in META ads management. This position demands strong analytical abilities, excellent communication, and project management skills. You will be responsible for managing Shopify operations, optimizing website performance, and driving customer engagement and growth.

Requirements

• Minimum of 3+ years of experience in ecommerce operations, ideally in a Shopify environment
• Deep understanding of the US health and fitness market
• Proven expertise in META ads management, including creative testing and optimization
• Strong track record of driving ecommerce growth through CRO, SEO, and marketing funnels
• Familiarity with building product pages, landing pages, and marketing funnels
• Hands-on experience with customer segmentation, journey mapping, and targeted campaigns
• Basic to intermediate graphic design proficiency (Adobe Creative Suite, Canva, etc.)
• Experience working with influencers and managing social media campaigns
• Excellent communication and project management skills
• Data-driven mindset with strong analytical abilities
• "Ecommerce savvy" with a keen understanding of the digital landscape

Responsibilities

• Oversee daily Shopify operations, ensuring seamless user experiences
• Build and optimize product pages, landing pages, and funnels for mobile responsiveness and conversion
• Ensure consistent and premium brand representation across all website and product pages
• Enhance website SEO through on-page and off-page optimization technique
• Lead and execute META ads strategy, launching a minimum of 25 new ad variations weekly
• Develop and test various offers on META ads (e.g., bundles, price points, and value propositions)
• Create engaging ad concepts, angles, and copy tailored to target audiences
• Monitor ad performance, manage budgets, and optimize based on data-driven insights
• Collaborate with the email marketing team for cohesive multi-channel campaigns to improve retention
• Partner with the Social Media Manager to ensure unified messaging across platforms
• Coordinate with influencers and the social media team to drive brand awareness and sales
• Develop customer segmentation strategies to personalize marketing efforts
• Use customer feedback and analytics to refine website content and ad campaigns
• Plan and execute engaging challenge programs, including virtual events and themed challenges to foster global participation and community engagement
• Support the release of new product launches
• Plan initiatives such as digital training programs designed to encourage repeat purchases from existing customers while also serving as an acquisition channel for new customers
• Continuously analyze customer behavior and identify opportunities to improve website CRO
• A/B test landing pages, ads, and product pages to maximize performance
• Manage the creation of marketing assets, including photos, videos, and supporting materials, in collaboration with the broader team
• Leverage basic to intermediate graphic design skills to assist with ad creatives, banners, and other visual assets
• Take ownership of execution while collaborating with leadership for direction and feedback

Benefits

Remote work