Ecommerce Operations Coordinator

Summary

Join Rebag, a leading e-commerce company revolutionizing the luxury resale market, as an Ecommerce Operations Specialist. You will oversee order processing, manage customer support escalations, troubleshoot order issues, and perform fraud reviews. Responsibilities also include managing marketplace listings, handling chargebacks, and contributing to process improvements. This role requires 3-4 years of ecommerce experience, strong communication skills, and a detail-oriented approach. A Bachelor's degree and the ability to work fully remotely are essential. Experience with Shopify Plus, Zendesk, or ChannelAdvisor is a plus.

Requirements

• 3-4 years of previous experience in ecommerce or a dual ecommerce/customer service role
• Process oriented and high attention to detail, with a strong ability to prioritize tasks
• Strong written and communication skills with ability to clearly present ideas and provide feedback
• Startup minded, positive, and a hands-on attitude
• Ability to multi-task in a fast-paced entrepreneurial environment
• Bachelor’s Degree
• Ability to operate fully remotely and digitally
• Ability to work from home in a professional and rigorous way
• Perfect English in both verbal and written communications
• Long term commitment and willingness to grow with the company

Responsibilities

• Oversee order processing, including cancellations and refunds on Rebag and marketplaces
• Manage customer support cases escalated to ecommerce team
• Troubleshoot problematic orders, shipping delays, and any other related complications and work with cross-functional (customer service, operations, retail) teams to resolve promptly and improve for future experiences
• Perform fraud review on orders flagged in our internal queue with a focus on quick communication to the client
• Review, troubleshoot, and submit any bank chargebacks or Paypal disputes in a timely manner
• Help create and upload marketplace listings and feeds, as well as understand third party marketplace integrations
• Oversee third party marketplace questions and escalations
• Performs daily checks of order statuses within our backend and plug-in
• Assist in various audit requests throughout the calendar year
• Manage ecommerce projects including but not limited to continuous improvement, process design and automation
• Perform and support any other ad-hoc duties as assigned within the Ecommerce Operations scope

Preferred Qualifications

Shopify Plus, Zendesk,ChannelAdvisor or any 3p listing service knowledge experience is a plus