Edi And Professional Services Operations Specialist

Summary

Join our team as an experienced EDI Operations Specialist! Manage and support EDI integration processes and project coordination for custom development requests. Collaborate with data and development teams to implement EDI, manage client communication, and resolve data issues. This role demands strong organizational skills, attention to detail, and excellent communication. You will be responsible for gathering client requirements, overseeing data management, coordinating development efforts, and ensuring timely project completion. This is a remote position.

Requirements

• Proven experience with EDI
• Proficient in excel (vlookup, pivot tables)
• Experience with Adobe LiveCycle or similar PDF editor/designer software
• Experience gathering and documenting client requirements
• Excellent project management and organizational skills
• Strong communication and customer service skills
• Detail-oriented with a focus on data accuracy and process improvement

Responsibilities

• Conduct calls with clients to review, understand, gather, and document requirements
• Oversee the importing & reconciliation of employee and dependent election data using structured templates
• Gather specifications for custom development work to create the statement of work the development team will use to build custom solutions
• Serve as the first point of contact for data discrepancies or structure issues, escalating to the Development as needed
• Troubleshoot SFTP credential issues and ensure timely resolution to maintain automated data exchanges
• Initiate new projects by gathering necessary documents and setting up initial configurations
• Manage the setup and testing of basic EDI configurations in workspace tools, ensuring correct permissions and settings
• Manage project timelines and scope
• Create detailed Project Backlog Items (PBIs) for complex EDI logic requiring development intervention
• Act as a liaison between development teams and clients to clarify requirements and provide necessary information for project completion
• Conduct testing of EDI files in internal environments, providing feedback to the development team
• Submit test files to providers and facilitate feedback sessions to refine and finalize EDI integrations
• Maintain ongoing communication with clients, providing regular updates on project status and addressing concerns
• Handle escalations and manage expectations regarding timelines and deliverables
• Document all processes, configurations, and client interactions to ensure transparency and continuity
• Provide regular reports on project progress, highlighting any issues or delay
• Other duties as assigned

Benefits

This is a remote position