Senior Sales Operations Analyst

Summary

Join ecobee's rapidly growing sales enablement team as a Sr. Sales Operations Analyst. You will build tools, create processes, and leverage data to drive sales. Collaborate with cross-functional teams (Marketing, Sales, Finance, and BI) to turn data into actionable insights and scalable solutions. Analyze promotional performance, forecast demand, and conduct competitive analysis. Onboard new customers, manage internal systems, and provide key customer demand information. This role requires strong analytical, project management, and communication skills, along with proficiency in various software tools. ecobee offers competitive salaries, health benefits, a progressive Parental Top-Up Program, flexible work arrangements, and opportunities for professional development.

Requirements

• Have progressive years of experience in sales analytics
• Have worked directly with customers/partners in a B2B and/or B2C environment
• Provide examples of strong project management & organizational skills, and be able to manage multiple initiatives concurrently
• Have a keen interest in process, enablement, managing data and crafting stories with it
• Demonstrate strong analytical skills in forecasting and program ROI measurement
• Have exceptional MS Office (Excel, PowerPoint) skills, be able to pull, summarize, and manipulate data using SQL, have experience with various software tools like PowerBI, Tableau, SalesForce, and other Sales analytics tools
• Be comfortable operating in a lean environment and skilled at prioritization
• Complete a background check

Responsibilities

• Actively participate in the demand planning cycle with the sales & operational teams, work with the teams to identify trends and insights contributing to changes in consumer demand and how they should be reflected in customer specific & aggregated demand plans
• Create & deliver ROI analysis for all price & co-marketing promotions, communicate cross-channel conflicts, lead post-promotion reconciliation & analysis
• Become an internal specialist on customer data ingestion, visualization and business intelligence tools ensuring a high level of data hygiene
• Develop customer level insight to help improve sales velocity
• Use internal and external tools to analyze market, partner, & store level cannibalization, promotional impacts, competitor activity, and general market insight
• Take a key role in onboarding new customers, project manage internal system setup, provide key customer demand information to Supply Ops team, and collaborate with our business systems team for EDI setup

Preferred Qualifications

Experience with any of brick & mortar, electronic, home improvement, ecommerce retailers, 2-step distribution and/or wholesalers

Benefits

• Competitive salaries
• Health benefits
• Progressive Parental Top-Up Program (75% top-up or five bonus days off)
• Flexible hours
• Option of office-based, fully remote, or hybrid work environment
• In-house learning enablement team and generous professional learning budget