Lms Specialist

Summary

Join Upstream USA as an LMS Specialist and support the daily operations of our Learning Management System (LMS). You will be responsible for system administration, troubleshooting, creating user-friendly experiences, and implementing solutions to improve user experience and workflows. Key responsibilities include account management, supporting virtual instructor-led training logistics, assisting with project management, system monitoring and troubleshooting, managing course content, producing reports and analytics, and ensuring quality assurance. The ideal candidate will have 2-4 years of LMS administration experience, proficiency in Microsoft Office and Google Suite, and excellent communication skills. Upstream offers a comprehensive benefits package including medical, dental, vision, life insurance, disability, 401k, generous PTO, parental leave, and professional development.

Requirements

• 2-4 years of Learning Management Systems administration. Knowledge of Learning Management Systems platforms (Preferably Docebo)
• Proficient with Microsoft Office, including excel (can maintain complex spreadsheets)
• Proficient in Google Suite
• Proven track record of establishing and launching LMS projects
• Expertise in managing a new technology implementation
• Knowledge of online learning protocols (e.g., SCORM, Tin Can/xAPI, CMI5)
• Excellent interpersonal and communication skills, both verbal and written, and the ability to work with diverse team members
• Able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature
• Strong customer service focus

Responsibilities

• Maintain user accounts, including creating and maintaining user profiles, course catalog management, system configuration, analytics, and communications
• Support roster maintenance, enroll and un-enroll learners in Virtual Instructor-Led Training (VILT) sessions. Support learners in accessing courses and assist with any enrollment or technical issues
• Assist LMS Manager with project management for LMS and training projects, including system audits, content and system integrations, workflow enhancements, and process improvement projects
• Monitor and respond to user support requests and provide basic troubleshooting guidance for LMS-related issues (i.e., login or access issues)
• Escalate critical issues to the LMS Manager or vendor
• Assist LMS Manager with conducting LMS capability assessments, submit enhancement tickets and monitor vendor roadmap, test vendor releases and document impact to team members and external partners
• Assist LMS Manager with uploading and maintaining training content in the LMS, ensuring that all materials are up-to-date
• Help maintain learning plans and course templates
• Program and update surveys as needed
• Produce regular LMS reports on user progress, training completion, and other important metrics. Provide ad-hoc reports as requested by partners
• Monitor ongoing exports for accuracy and ensure data is consistently flowing into PowerBI
• Test LMS features and functionalities to ensure that everything is working as expected. Identify any issues or improvements and communicate them to the LMS Manager
• Maintain accurate documentation for LMS processes, workflows, and user guides
• In collaboration with the LMS team create training materials for internal users, including instructional videos or job aids
• Provide system training to admins and internal users to help everyone use the system effectively
• Work with team members, including the Training and External Teams, to ensure the LMS is meeting organizational needs. Provide daily support and act as a point of contact for minor issues or questions related to LMS usage
• Additional duties as assigned

Preferred Qualifications

• Experience in health care training and familiarity with reproductive health
• An understanding of web development, databases, and data management
• Knowledge of Instructional Design Principles and Adult learning theories
• Experience with authoring tools (e.g. Articulate, Rise, Storyline & Camtasia)
• Adobe Suite (InDesign, Photoshop, Acrobat)
• Knowledge of Web Design (HTML, CSS, Javascript)
• PowerBI Reporting
• Familiarity with project management tools and software, e.g. Asana

Benefits

Medical, dental, vision, life insurance, long and short term disability, 401K with a match, generous vacation, personal, sick and holiday time off, parental leave, professional development, a fitness and cell phone allowance for all full time employees and part time employees who work a minimum of 24 hours per week