Education Manager

Summary

Join Pennylane, a rapidly growing Fintech company, as the strategic architect of educational experiences for over 200,000 SME users. You will own the strategic vision and execution of self-serve educational experiences, designing learning ecosystems, analyzing user behavior, and coordinating cross-functional initiatives. This role requires strong leadership, data analysis skills, and experience in customer education or a related field. You will work remotely from your country of residence within Europe, enjoying benefits such as paid vacation days, competitive compensation, company shares, and a workspace budget. Pennylane offers a collaborative and international work environment with a focus on diversity and inclusion. The recruitment process involves several interview stages, including a case study.

Requirements

• Solid experience in Customer Education, Product Ops, or Customer Success in a B2B SaaS environment
• Proven ability to lead cross-functional projects and align stakeholders across Product, Success, and Marketing
• Strong writing and content creation skills for high-quality educational materials
• Strong skills in user journey mapping, education funnel design, and content strategy
• Comfortable with data-driven decision-making: analytics, KPIs, dashboards, and experimentation
• Excellent written and verbal communication in French (native) and English (professional)
• Autonomous, structured, and results-oriented, with a deep sense of ownership and curiosity
• To speak English (level is assessed and appreciated according to the department you’re applying to)
• To be energized by an ever-shifting work environment
• To be highly collaborative (within your team or other stakeholders)
• Sufficiently experienced to prioritize business-led actions on your day to day activity

Responsibilities

• Own the long-term educational strategy for 200K+ SME users, defining how they discover, learn, and master Pennylane across their entire journey
• Lead cross-functional initiatives with Product, Marketing, Customer Success, and Partner Success teams to embed education strategically throughout the user experience
• Analyze user behavior at scale to identify learning gaps
• Prioritize ruthlessly across competing demands
• Communicate strategic vision and progress clearly to stakeholders across all organizational levels
• Facilitate alignment between teams on educational priorities and timelines
• Design comprehensive learning ecosystems that guide users from onboarding to advanced feature adoption
• Develop exemplary online courses & content pieces in collaboration with content creators
• Map user journeys and identify optimal moments for educational intervention
• Coordinate (and write when necessary) help center content for new feature launches
• Orchestrate content processes by engaging the right creators for each job
• Partner with Product teams to integrate education into product workflows
• Monitor and optimize the entire educational funnel using analytics
• Master complex data analysis across platforms (Academy, Help Center, in-app guidance, support tickets, product usage)
• Extract actionable insights from large datasets to inform strategic decisions and priorities
• Measure educational impact on business outcomes (adoption, retention, support deflection)
• Present complex analytical findings in accessible formats for diverse audiences
• Conduct user research and synthesize findings into strategic recommendations
• Optimize continuously based on performance data and user feedback
• Build and maintain dashboards that provide real-time visibility into educational performance

Preferred Qualifications

Experience with education platforms (LMS, Help Centers, in-app guidance) and interest in fintech/accounting tools

Benefits

• You'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone
• Wherever you are based, you will get 25 vacations days paid by Pennylane
• You’ll have a competitive compensation package
• You'll get company shares to enjoy a piece of the success story you're building with us
• You’ll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it
• Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness
• You’ll have access to Busuu to perfect your English or your French
• You’ll get the latest Apple equipment
• We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone
• If you are based in France, you will have a French contract following French regulation on top of the additional perks: 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon, Bordeaux, Nantes…)