Remote Educational Support Specialist

Summary

The Educational Support Specialist coordinates instructors, tracks student progress, provides quality customer service, and operates in a virtual environment for Tutor Me Education. The role requires time management skills, effective communication, adaptability, and a bachelor's degree with 2-3 years of progressive career growth.

Requirements

• Time management, planning, and prioritization
• Ability to organize and manage multiple responsibilities successfully
• Exhibits professional and approachable demeanor
• Effective communications both in virtual environments
• Proficient in using all communication media including in person, phone, and video
• Ability to build engagement and trust in virtual relationships
• Works Well With Others
• Learning agility – able to adapt to changes in work environment by changing behaviors as required
• Able to acquire new skills as required
• Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
• Ability to manage remote teachers
• Ability to work independently
• High tolerance for ambiguity
• Bachelor’s Degree required
• 2-3 years progressive career growth
• Experience working in a virtual operations and team environment

Responsibilities

• Coordinate instructors
• Track student progress
• Provide quality customer service
• Support Tutor Me Education Regional Operations
• Operate seamlessly in a virtual operating environment
• Maintain Tutor Me Education operating standards
• Ensure delivery of programs and initiatives for students and school district partners
• Meet operational excellence standards
• Provide virtual administrative support to Regional Operations
• Manage class schedules
• Monitor all students’ academic progress
• Ensure flawless execution of programs and initiatives
• Manage your own time in compliance with company and regulatory requirements
• Conduct conferences with partner program directors
• Build relationships with students and their families

Preferred Qualifications

• Bilingual in English and Spanish beneficial
• Proficient in Microsoft Office and Google applications

Benefits

Fully Remote!