Email Deliverability Consultant

Summary

Join Iterable's Managed Services team as an Email Deliverability Consultant and empower leading brands to maximize inbox placement. You will provide consulting services, educate customers on best practices, monitor performance using internal and third-party tools, and ensure a smooth customer experience. This key role involves partnering with support to resolve issues, maintain high deliverability for enterprise clients, and monitor client satisfaction for retention and growth. You will also gather data for assessments, warn customers of potential problems, and resolve delivery issues with ISPs. Building strong industry relationships and contributing to Iterable's content are also key responsibilities. This is a growth-oriented role within a company that values a growth mindset.

Requirements

• Bachelor’s degree or equivalent experience
• 2 - 4 years experience in email deliverability consulting and/or email deliverability support
• 2+ years experience in a B2B customer-facing role for a high-tech, SaaS organization
• Experience using 3rd-party delivery tools (Validity Everest, eDataSource, Google Postmaster Tools, Microsoft SNDS, etc.)
• High technical aptitude, motivated, goal-oriented and thrives in a fast-paced startup environment
• Proficient with ISP/domain-specific delivery policies, block mitigation, and feedback loops with ISPs
• Expert with “best practices” for sending bulk email, list management and blocklist/spam reduction
• Strong familiarity with end-to-end email delivery (IP addresses, DNS, SMTP, authentication, etc.)
• Knowledge of CAN-SPAM/GDPR/anti-spam laws
• Excellent communication skills and a strong desire to work with customers
• An embodiment of Iterable's core values: growth-mindset, humility, balance and trust

Responsibilities

• Provide email deliverability consulting services for new and existing customers of Iterable
• Educate customers on email marketing “best practices” while providing deliverability support
• Monitor customers’ performance using internal metrics and 3rd-party delivery tools
• Ensure customers have a smooth experience with our product and increasing their ROI
• Partner with Support to analyze tickets, discover trends and resolve any potential issues
• Ensure high level email campaign deliverability for a growing client base of enterprise companies
• Monitor client satisfaction to develop and implement strategies leading to retention and growth
• Gather delivery data into account assessments including Email Deliverability Reports
• Warn customers for potential problems and provide strategies to manage reputation
• Discover and resolve email delivery/Deliverability problems with specific ISPs and mailbox providers
• Build strong relationships through M3AAWG that will magnify our position as the industry leader
• Maintain a trusted advisor relationship with each assigned client
• Contribute to Iterable Blogs and Webinars related to Email Deliverability topics

Preferred Qualifications

• Previous experience working within Mail Transfer Agent (MTA) platforms like Sparkpost, Mailgun, Sendgrid, etc
• Previous experience with email marketing, email compliance, push notifications, and/or SMS software

Benefits

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation