Email Marketing Executive

Summary

Join Chronos Agency as an Email Marketing Specialist and own the scaling of retention revenue through advanced Klaviyo strategies. You will be responsible for planning, executing, and optimizing email and SMS campaigns, managing lifecycle automation flows, and performing advanced audience segmentation. The ideal candidate possesses strong operational and strategic thinking skills, delivering high-impact campaigns that measurably improve customer lifetime value. You will collaborate closely with internal and client teams, providing weekly performance reports and actionable insights. Success will be measured by key performance indicators such as email performance, automation effectiveness, list health, testing and iteration, and retention impact. This role requires 3+ years of experience in retention/email marketing and proven success using Klaviyo.

Requirements

• 3+ years of experience in retention/email marketing or digital campaign execution
• Proven success using Klaviyo (required), experience with HubSpot or Mailchimp a bonus
• Strong understanding of email/SMS automation flows, segmentation and testing
• Experience in eCommerce, preferably with US, AU or EU markets
• Strong analytical skills using tools like Google Analytics and Excel
• Attention to detail and time management to meet campaign deadlines
• Self-driven and proactive with a problem-solving mindset

Responsibilities

• Plan, write, and deploy 8–12 campaign emails monthly aligned with the marketing calendar
• Run A/B tests on subject lines, content and send times
• Ensure timely, error-free execution in collaboration with designers and copywriters
• Audit, build and optimize automation flows (e.g., Welcome, Winback, Replenishment)
• Implement smart logic and dynamic content blocks for enhanced performance
• Manage advanced audience segmentation (e.g., RFM, geo, engagement)
• Maintain list hygiene, reduce unsubscribes and grow engaged profiles
• Deliver weekly performance reports (e.g., open rate, CTR, revenue)
• Share actionable insights and continuously improve lifecycle marketing efforts
• Partner closely with internal and client teams to align goals, messaging and execution
• Support ad-hoc retention projects and share learnings from testing

Preferred Qualifications

Basic HTML/CSS (preferred) for email troubleshooting and customization

Benefits

• Highly Rated Workplace – We have a 4.4/5 Glassdoor rating, with 93% of employees recommending us!
• Career Growth – Rated 4.2/5 for career opportunities, we provide strong professional development
• Work-Life Balance – With a 4.5/5 rating, we support flexible, balanced work environments
• Industry Leader – A Klaviyo Master Elite Partner, helping brands generate $329M+ in revenue
• Global Impact – Work with a diverse team of 80+ experts, serving 500+ clients worldwide