Email Production Specialist

Summary

Join Amsive's Email Services team as a full-time remote Email Production Specialist (Salesforce Marketing Cloud)! You will be actively involved in email development, data list management, and providing customer support. Daily responsibilities include designing and developing HTML emails, managing SFMC lists, maintaining subscriber attributes, and scheduling emails. You will support existing and new email campaigns and automated programs. The ideal candidate possesses strong troubleshooting, problem-solving, and teamwork skills. Amsive offers a supportive environment with growth opportunities and a flexible work arrangement.

Requirements

• Strong understanding, development, and troubleshooting skills for table-based HTML email, comfortable working directly in code (HTML, Inline CSS, etc.) is required
• Photoshop skills and knowledge required (promo, banner, image creation and enhancements)
• Mobile and email design experience required, with responsive & dark-mode HTML design & experience required
• A proven track record of being detail-oriented with a desire to publish the best final product for clients and business stakeholders
• Tech- and web-savvy with the ability to learn quickly and independently
• Highly creative problem solver and resourceful self-starter who isn't afraid to roll up their sleeves and get things done
• Desire and ability to thrive in a fast-paced and ambiguous environment within deadlines while prioritizing multiple projects simultaneously
• Impeccable quality assurance skills and is highly organized
• Accountability for meeting deadlines while producing high-quality work
• Strong communication and interpersonal skills with a knack for relationship building
• Comfortability working with clients via telephone and email to answer questions, research and resolve issues with a varying degree of difficulty
• Ability to build effective relationships within the team and with cross-functional partners and/ or vendors

Responsibilities

• Set up, configure, test, and manage marketing automation campaigns and campaigns workflows
• Maintain subscriber/purchaser data, imports, and segmentation using a combination of tools and databases
• Utilize SFMC and external email service provider applications to build, schedule and launch daily campaigns
• Collaborate with the rest of the email marketing team to meet client goals and expectations
• Analyze and report on email campaign results, highlighting successes, trends, and opportunities to improve
• Work with cross functional teams to resolve customer issues and escalate complex problems to appropriate team members
• Create and update product documentation

Preferred Qualifications

• 2-3+ years of experience with email development/design strongly preferred
• Bachelor’s degree in Computer Science or comparable work experience is strongly preferred
• Experience in other platforms like Salesforce Marketing Cloud, Iterable, Send Grid, Braze, Hubspot, or similar
• Experience with tools like the Adobe Cloud Suite & Figma preferred
• Email automation experience and knowledge of email best practices strongly preferred
• List management (list segmentation, suppression lists, etc.) and basic data management experience (pulling data, cross referencing, importing, and maintaining subscriber attributes) preferred

Benefits

• Full-time remote
• Flexible work arrangement
• Growth opportunities