World Insurance Associates is hiring a
Employee Benefits Client Service Representative

Summary

Join our team at World Insurance Associates as an organized team player for our Employee Benefits Helpline, engaging with customers via phone and email, providing information and resources regarding eligibility, enrollment, and claims.

Requirements

• Fluency in written and spoken English is required
• One year or more call center experience managing inbound calls strongly preferred
• Experience with online enrollment, SAP, or HRIS
• Highly self-motivated with a great deal of personal initiative and drive
• Proven time-management skills with the ability to handle multiple interruptions
• Very organized and detail-oriented
• Ability to speak directly to clients in a manner that inspires confidence
• Experience collaborating within a team
• Exercise confidentiality and discretion; high level of integrity
• Service oriented, very interactive

Responsibilities

• Answer calls on our Benefits Helpline, identify customers' needs, clarify information, research issues, and provide solutions
• Follow up on questions via phone and email
• Document all communications
• Run reports to determine benefits eligibility, and use resources to research discrepancies
• Use MS Excel to track, update, and reconcile information