Fastly is hiring a
Customer Solutions Engineer

Summary

Join Fastly, a company that helps people stay better connected with the things they love. As a Fastly Cloud Engineer (CE), you will be on the front lines of customer adoption, helping organizations understand technologies like Edge Computing and CDN architectures, and assisting them in migrating existing workloads to Fastly. You should demonstrate technical ownership across assigned strategic customer accounts, bringing emotional intelligence and clear communication to all interactions and audiences.

Requirements

• 5 + years Pre-Sales or Post-Sales experience in Sales Engineering, Web Development, Customer facing DevOps Engineer, Technical Account Management, or Solutions Architect
• Understanding of networking, including, BGP, internet routing, and the difference between transit and peering
• Understanding of HTTP/s, TCP, TLS, DNS, HLS, DASH, Load Balancing, Apache, NGINX
• Hands-on experience with Linux and scripting languages/tools such as (Python, Sed, Awk, Perl, JSON, Ruby, GO, Node.js)
• Experience with internet and cloud based architecture as well as an understanding of bare metal deployments as well as cloud environments such as AWS, Azure, and GCP
• Empathy and understanding of the customer
• Possess a comfort level with presenting and leading customer presentations and training
• Strong interpersonal, communication and feedback (writing and verbal), critical thinking & analytical skills
• Able to present technical concepts to various business stakeholders (technical and non-technical). Able to outline deliverables and business impact

Responsibilities

• As the resident Fastly architect for your customer, you are an extension of the customer’s technical team, and represent and champion the customers needs within Fastly
• Develop technical relationships with customers to build a deep understanding of their team, infrastructure, plans, and problems they are encountering
• Post sales implementation of Fastly products, such as logging endpoints, image optimization and VCL coding while documenting key aspects of the customer’s configuration for troubleshooting and engagement
• Investigate and recommend improvements to customers implementation and utilization of Fastly’s technology stack
• Look for opportunities to introduce new Fastly products that compliment the customer’s needs
• Partner internally to create customer strategies and assist in support requests or problems for assigned customers
• Participate in regularly scheduled customer meetings on-site and by video/phone as necessary, including cadence calls and Quarterly Business Review meetings
• Responsible for tracking and reporting on the health of your customer accounts, providing regular updates to Client Services leadership

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance
• Family planning, mental health support along with Employee Assistance Program
• Insurance (Life, Disability, and Accident)
• Flexible Vacation policy
• Up to 18 days of accrued paid sick leave
• 401(k) (including company match)
• Employee Stock Purchase Program