Employee Relations Manager

Summary

Join ServiceNow’s Employee Relations Workplace Investigations team as an experienced individual with an employee relations or investigative background. Partner with the Global Employment Law and Employee Relations teams to conduct complex global workplace investigations, including allegations of harassment, discrimination, and retaliation. Lead investigations from intake to completion, developing strategy, interviewing witnesses, analyzing records, drafting reports, and communicating findings. Become a trusted partner to various teams, further scaling and globalizing ServiceNow’s investigative practices. Identify and lead learning & development initiatives. Use data to improve investigative processes. This role requires experience in Australian employment law and involves working in a fast-paced environment.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• General knowledge of and experience working in Australian employment law/employment practices is mandatory. Other APJ countries are an added bonus
• Ability to navigate through ambiguity
• Effectively able to communicate with key stakeholders

Responsibilities

• Conduct complex global workplace investigations including allegations of harassment, discrimination and retaliation under the guidance of the Global Employment Law team, while fostering key principles of Employee Relations
• Promote the highest ethical business standards at the organization, in line with ServiceNow’s culture of compliance and zero tolerance for unlawful behavior
• Lead complex global internal workplace investigations from intake through completion by developing investigation strategy, conducting witness interviews, analyzing electronic and written records, drafting investigation reports, communicating efficiently with key leadership, proposing remediation and delivering investigative findings with grace and empathy
• Become a trusted partner to the Global Employment Law team, the Global People Team, Ethics & Compliance, and many other teams to further scale and globalize ServiceNow’s investigative practices
• Identify and lead learning & development initiatives
• Use data to improve and scale investigative processes, case tracking and matter management, reporting, and forecasting