Senior HR Coordinator, Employee Relations

Summary

Join Cortica as a Senior HR Coordinator, Employee Relations and support a positive work environment by providing teammates and supervisors with support and recommendations related to policy interpretation, performance management, and conflict resolution. You will maintain a strong knowledge of Cortica's policies and employment laws, ensuring compliance and implementation, and work with HR Business Partners to analyze employee relations data, conduct impartial investigation interviews, assist in legal complaints, and contribute to low-level risk management decisions. This role involves coaching and providing recommendations aligned with Cortica policies, supporting supervisors with performance management and conflict resolution, responding to employee relations tickets, partnering with other departments, maintaining knowledge of Cortica policies and employment laws, collaborating with HR Business Partners, conducting investigations, assisting with data and document management, and contributing to risk management. You will also create and present training and maintain thorough documentation. Occasional travel to local Cortica centers is required.

Requirements

• You bring 2 years of experience in human resources
• You have 1 year of experience working in conflict resolution or other employee relations-related area
• You are proficient in Microsoft Office365 products

Responsibilities

• Be responsible for providing coaching and recommendations in alignment with Cortica policies and practices to all levels of teammates through clear and concise communication
• Provide support and recommendations to first- and second-line supervisors consistent with Cortica performance management and corrective action best practices
• Provide informed recommendations for conflict resolution to first- and second-line supervisors
• Respond to employee relations tickets and requests in accordance with department SLAs
• Partner with payroll and other departments, as needed, to ensure tickets and requests are resolved in a timely manner
• Maintain working knowledge of Cortica policies and procedures related to teammate experience and human resources
• Collaborate with HR Business Partners to review employee relations data and identify trends or areas of need across the company
• Conduct impartial entry-level investigation interviews, documenting, and partnering with HR Business Partner for resolution
• Assist in human resources data and document storage and maintenance, including gathering documents for legal complaints
• Maintain working knowledge of state and federal employment laws and updates. Research and implement applicable legal updates to Cortica policies and practices
• Implement required state and federal employment laws
• Partner with stakeholders and HR Business Partners on entry-level risk management determinations
• Partner with HR Business Partners and others to create and present human resources and employee relations training to all levels of the organization
• Maintain thorough and accurate documentation and record-keeping practices
• Travel to local Cortica centers from time to time

Benefits

• Medical, dental, and vision insurance
• A 401(k) plan with company matching and rapid vesting
• Paid holidays and wellness days
• Life insurance
• Disability insurance options
• Tuition reimbursements for professional development and continuing education
• Referral bonuses