Employee Support Specialist

Summary

Join Fort Health as an Employee Support Specialist and play a crucial role in supporting our growing team. You will coordinate new hire onboarding, manage schedules, provide training and support, and ensure a seamless integration process. This contract-to-hire position offers a fast-paced, entrepreneurial environment with opportunities for growth. You will be responsible for maintaining employee records, handling sensitive information, and collaborating with various teams. The ideal candidate is highly organized, detail-oriented, and passionate about creating positive employee experiences. This remote position offers a competitive compensation package and a supportive work culture.

Requirements

• Interest in growing a career in the Employee Support/Human Resources field
• Strong written and verbal communication skills
• Strong attention to detail
• Ability to maintain confidentiality at all times
• Patient, trustworthy, and effective working with therapists across the U.S
• Ambitious, hardworking, eager to get results and succeed
• Outstanding time management skills
• Excellent written and verbal communication skills
• Tech-savvy: being able to grasp, operate, and master complicated computer systems

Responsibilities

• Coordinate and schedule start dates, ensuring consistent communication and engagement with new hires from offer acceptance through their first day
• Manage the master onboarding and training schedule, including sending calendar invites
• Assist new hires with completing onboarding requirements and provide direct training and support as needed
• Maintain regular contact with new hires through email, phone, and text to ensure a seamless onboarding experience
• Monitor new hire progress during onboarding and training, offering support and feedback to facilitate smooth integration
• Collaborate with IT and facilities teams to ensure new hires have the necessary equipment, access, and workspace. Create clinical system logins (Doxy, TalentLMS, Healthie)
• Ensure timely and accurate completion of onboarding documentation, such as tax forms and benefits enrollment
• Act as the primary contact for remote employees, addressing questions and providing guidance
• Lead virtual orientation sessions to introduce new hires to company policies, values, and culture, fostering connection from day one
• Communicate effectively with recruiting, clinical leadership, care operations, and HR teams to keep them updated on new hire progress and performance
• Handle sensitive employee and contractor information with strict confidentiality
• Promptly escalate issues with tact and discretion as needed
• Build positive relationships with clinical and administrative leaders and external partners
• Support clinical training efforts by learning the roles and responsibilities of defined onboarding cohorts to assist with their integration
• Ensure all onboarding materials are current, relevant, and impactful
• Collaborate with recruiting, leadership, regulatory, and HR teams to keep them informed of new hire progress
• Conduct periodic audits of employee files to ensure data is timely and complete
• Cultivate positive interpersonal relationships with internal teams and external partners
• Gather feedback from new hires to identify opportunities for improvement in onboarding programs, making necessary adjustments to enhance their experience
• Ensure the employee handbook is regularly updated to reflect current policies and procedures
• Continuously improve onboarding materials and training documentation to keep them effective and up-to-date
• Support Fort Health employees by responding to incoming emails/calls/requests and answering questions, providing solutions, and/or escalating requests to more senior team members when necessary
• Maintenance of up-to-date, compliant employee records in HRIS systems
• Process new hire paperwork, including I-9s, and enter new hires into Fort Health’s payroll system
• Lead new hire orientation and onboarding sessions
• Support new hire onboarding experience
• Create and maintain internal process documentation for the Employee Support team

Preferred Qualifications

• Bachelor’s degree preferred
• Prior work experience in psychology, social work, or counseling organizations
• Experience in providing customer support over email, phone, or live chat
• Experience in onboarding/training
• At least 2+ years of experience in a similar role in a fast-paced, entrepreneurial environment

Benefits

• Time off: 9 Company Holidays, Company shut-down between Christmas and New Year
• Remote Work: Enjoy a 100% remote work environment with meaningful touchpoints with the team. Work from anywhere in the US!
• Supportive Culture: Join a supportive peer network with access to clinical support and consultation from experienced leaders
• Cutting-Edge Resources: Access consultation and resources from our non-profit partner to integrate cutting-edge treatment protocols and ensure the highest standard of care for our clients
• Collaborative Environment: Join our dynamic team, where collaboration is at the heart of everything we do! We foster a supportive environment that encourages working together we can achieve more tremendous success and inspire one another to reach our full potential. If you’re looking for a place where your contributions are valued and your professional development is a priority, you've come to the right place!