IT Support Specialist

Summary

Join DomainTools as a motivated IT Support Specialist and contribute to our vision of a safe and secure internet. As part of a small, collaborative team, you will be the primary point of contact for corporate IT support, assisting employees with various technology needs. This role involves laptop management, SaaS application support, troubleshooting, and inventory management. You will work closely with the IT Engineering Lead and contribute to the implementation of the CISO's vision. The position is remote within the Lower 48 US states and offers a competitive salary and benefits package. This is an opportunity to learn how security and IT benefit from close alignment.

Requirements

• Possess strong familiarity with supporting users of MacOS, Windows, and Linux Desktop
• Demonstrate a clear desire to help people enhance their job functions through the use of technology
• Have excellent written and verbal communication skills
• Show proficiency at writing end-user documentation (HowTo, as-built documentation) for technical and non-technical audiences
• Exhibit a willingness to dive into problems whether familiar or not
• Show commitment to continuous improvement for the team
• Have at least 2 years of experience working in end-user support

Responsibilities

• Provide end user support for technology-related issues using a work ticket queue tracked in Jira
• Provision employee laptops using manual and automated processes and mobile device management software
• Manage employee user account management, including account creation and decommissioning
• Provide user support and training on core business tools (Email, Chat, Wiki, etc.)
• Manage inventory and ordering of technology supplies ensuring adequate stock available at all times and assets are tracked in the management tool
• Develop and deliver training as needed to help employees adopt new technologies and best utilize our systems and infrastructure
• Educate users on the use of tools and infrastructure systems with a focus on advocacy for security and secure computing
• Perform other duties as assigned

Benefits

• Fully paid medical, dental and vision insurance premiums
• A 401k retirement plan with company matching
• Basic life insurance
• Flexible PTO
• Additional well-being benefits