Algolia is hiring a
Enablement Manager

Summary

Join Algolia as the Customer Success Enablement Manager and play a pivotal role in shaping the future of our CS, our relationship with our customers, and delivering on our customer retention & expansion goals.

Requirements

• Bachelor’s Degree
• 2+ years experience in CS
• 1+ year experience in CS Enablement, preferably for an organization selling to CTO’s and Engineers in ecommerce functions who collaborate with business side teams
• Located in US Eastern time zone
• Presentation skills
• A reading habit - audio books, kindle, physical books… however you “read” is ok!

Responsibilities

• Develop, implement, and constantly refine an enablement program for CSMs, focusing on CS process, product knowledge, and customer understanding
• Manage a collaborative process geared towards flavoring assets for downstream audiences who will consume them
• Design and deliver engaging training sessions covering Algolia's products, CS techniques, industry trends, and customer engagement strategies
• Provide ongoing coaching and mentorship to CSMs
• Monitor and analyze CS performance data to identify areas for improvement and ensure the effectiveness of CS enablement initiatives
• Implement strategies for performance enhancement
• Foster strong collaboration between CS, Sales, marketing, and product teams to ensure alignment on goals, messaging, and strategies
• Stay ahead of industry trends and competitive landscapes. Encourage the adoption of new tools and technologies that can improve efficiency and outcomes