IT Support Analyst I

Summary

Join our team as an IT Support Analyst and provide technical support to employees and clients, ensuring smooth operation of systems and software. You will leverage your strong technical background and problem-solving skills to resolve hardware, software, and network issues. Excellent communication is crucial for explaining technical details to non-technical users. Responsibilities include remote and on-site support, help desk resolution, troubleshooting, system maintenance, account management, and participation in IT policy development. The role also involves on-call support and local travel to client sites. This position requires a strong technical skillset and experience in IT support.

Requirements

• 2+ years of experience in IT support or related role
• Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies
• Experience with server administration and virtualization technologies
• Excellent written and verbal communication skills
• Ability to work independently and in a team environment
• Strong problem-solving and analytical skills

Responsibilities

• Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues
• Answer and respond to and resolve help desk requests in a timely manner
• Analyze and troubleshoot complex technical problems and provide effective solutions
• Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals
• Perform routine maintenance on computer systems, such as backups and software updates
• Manage user accounts and permissions across various systems and applications
• Participate in the development and implementation of IT policies and procedures
• Document and maintain a knowledge base of common issues and solutions
• Assist with the testing and implementation of new software and hardware
• 24/7 On-Call IT Support rotation
• Travel to client locations in the local area

Preferred Qualifications

• Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus
• Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus