Engagement Director

Summary

Join Anatta as an Engagement Director (Digital Product Teams) and ensure clients receive maximum value through innovative solutions and strategic partnerships. You will oversee the delivery of impactful eCommerce solutions, collaborating with cross-functional leaders to plan and execute initiatives. This role demands strong client relationship management, thought leadership, and team mentorship. You will drive transformation initiatives, identify growth opportunities, and champion continuous improvement. Success hinges on your ability to manage multiple projects, translate technical information, and foster a collaborative team environment. The position offers a competitive salary and comprehensive benefits package.

Requirements

• Bachelor's degree in a business-related field such as Business Administration, Management, Information Systems, Marketing
• 7+ years experience in project or program management
• 3+ years experience in a PM role in the technology space
• Experience working at a professional services company such as a marketing agency or consulting firm
• Demonstrated leadership, relationship-building, teamwork and collaboration skills
• Cross-functional team and people management
• Budget and financial management, including profit/loss, and earned value management
• Ability to work under pressure and meet close deadlines
• Ability to manage and prioritize multiple projects
• Ability to translate between technical and non-technical people
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
• Strong communication skills (written, verbal, presentation)
• Coaching, mentoring, conflict resolution, and negotiation abilities

Responsibilities

• Be the primary client advocate internally
• Manage client relationships at a strategic level
• Provide thought leadership to clients regarding the solutions we propose, the client roadmap initiatives, prioritization we advocate for, agile task execution model, etc
• Leverage your expertise to help clients drive transformation initiatives from strategy formulation to execution
• Manage and mentor a team of project managers, fostering a culture of collaboration, innovation, and excellence
• Identify opportunities for business growth and actively contribute to business development efforts, including proposal development and client presentations
• Collaborate with cross-functional teams and leverage Anatta’s resources to deliver comprehensive solutions that address client needs and drive value
• Monitor and analyze account activity (i.e., key performance indicators/metrics, incidents, trends, etc.) across your clients
• Manage client and Anatta team expectations, day in and out, and help clear roadblocks to success
• Facilitate planning processes to create roadmaps and release plans aligning with strategic objectives and priorities
• Champion our continuous improvement mindset. Facilitate problem-solving to identify root causes of issues and ensure countermeasures address the problem effectively
• Design, pilot, and roll out new processes, best practices, standards, and KPIs as needed to improve team efficiency and effectiveness while avoiding unnecessary duplication of/variation from standard processes
• Evaluate team agile development practices, identify opportunities for improvement, and execute a visible plan for their achievement
• Co-author and execute change management and pilot plans. Gather, analyze, and incorporate feedback

Benefits

• Medical, dental and vision insurance
• Life insurance
• Disability
• 401(k)
• Paid leave
• Employee Assistance Programs