Engagement Manager

Summary

Join Databricks as an Engagement Manager and drive customer satisfaction throughout the customer success lifecycle. You will ensure customers maximize the value of our products and services by managing the delivery and follow-up of professional services and training engagements. This strategic role involves close collaboration with Sales, Customer Success, Support, and Product teams. You will be responsible for meeting or exceeding Professional Services and Training bookings and revenue targets. The ideal candidate possesses strong customer-facing skills, leadership experience, and expertise in data and AI. This remote position is based in Brisbane, Queensland.

Requirements

• Data and AI domain knowledge and experience working with customers to realise business value through to production implementations
• Proven experience in senior customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution
• Excellent customer-facing skills and the ability to communicate with Executives as well as other stakeholders both internally and externally
• Consistent track record of identifying customer needs and successfully implementing solutions
• Demonstrate strong leadership experience, the ability to enforce good project governance and drive delivery excellence
• Strong service delivery and program management skills with the ability to synthesize customer success outcomes into well-structured program plans that deliver against such outcomes
• Proven experience in estimating effort and scope for services
• Outstanding communication and customer relationship skills

Responsibilities

• Demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission
• Collaborate with the sales counterpart and engages early in the sales process to seek to understand our customer's needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions
• Identify opportunities for new services by understanding and addressing potential new use-cases and the ability to articulate the business value in the upsell, or extension of services
• Performs as the Engagement Manager in the assigned area with full accountability for meeting/exceeding Professional Services and Training bookings and revenue targets
• Ability to articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer
• Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits. Responsible for estimating, scoping and developing the statement of work documents as necessary
• Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees