Lead Enterprise Engagement Manager

Summary

Join our Professional Services team as a Lead Enterprise Engagement Manager and build strong relationships with clients and coworkers. You will lead the discovery and implementation of enterprise-grade systems, working with cross-functional teams to design technical solutions. Responsibilities include managing program scopes, directing multiple streams to achieve client goals, and monitoring program performance. This remote role requires strong communication, problem-solving, and leadership skills, along with extensive experience in program and project management, ideally within a service delivery/consultancy environment. The ideal candidate will possess a strong technical background and a proven ability to manage complex programs effectively.

Requirements

• Possess excellent oral and written communication skills with a track record of interacting with both business and technical staff at all levels including executive level
• Possess exceptional problem-solving skills, strong business judgment, and notable experience collaborating in hybrid teams
• Possess excellent interpersonal skills including mentoring, coaching, collaborating, and team building
• Possess solid analytical, planning, and interpersonal skills with the ability to handle complex demands
• Possess strong knowledge and understanding of business needs with the ability to establish/maintain a high level of customer trust and confidence
• Possess strong experience of SDLC with expert knowledge of both Agile and traditional project management principles and practices
• Possess strong ability to evaluate program performance metrics, as well as diagnose and resolve issues
• Possess experience with technical design discussions and the ability to summarize complex topics and options
• Possess ability to effectively represent engineering perspectives to partner organizations, product teams, and executive leadership
• Possess ability to engage individuals and teams located across multiple geographies and or cultures
• Possess ability to lean into ambiguity or conflicting priorities to succeed in a fast-paced environment
• Possess ability to toggle between lead and team member, providing direction and mentoring to others where needed
• Obtain a Bachelor’s Degree in Computer Science, Engineering, Business, or related discipline, or equivalent professional experience
• Obtain at least 5 years of experience managing large complex programs through a full lifecycle in the technology industry, ideally within a service delivery/consultancy environment
• Obtain at least 5 years of hands-on Agile experience, acting as Scrum Master
• Obtain extensive knowledge of program management disciplines, methodologies, best practices, and tools
• Obtain strong communication skills; experience presenting to executives
• Obtain customer-facing consulting experience or experience delivering technology services projects
• Obtain familiarity with cloud technologies, software development, networking infrastructure, data, and/or security
• Obtain technical background (software development/engineering, database/system design, IaaS)
• Be a self-starter with a results-oriented, proactive management approach
• Possess ability to learn on the job quickly and desire to develop expertise in AWS
• Possess ability to work in a fast-paced consulting environment and collaborate effectively as a team member

Responsibilities

• Lead the discovery and implementation of enterprise-grade systems that carry a significant impact on the client's business within our professional services umbrella, including cloud-native development service and enterprise cloud migration service
• Work with cross-functional teams to understand the business and its objectives, lead through planning and designing technical solutions to solve the business’s problems in a fast-paced and collaborative environment
• Confirm program scopes, create program plan, and direct multiple streams to achieve the client's goals, attention to detail on regular and timely delivery of value; organize and lead program status and working meetings using progress reports and appropriate PowerPoint decks; manage risks and issues with mitigation paths; overall ensuring delivery planning for assigned projects align with client needs
• Monitor the program from initiation through delivery. Organize interdependencies and activities to guarantee completion of the project on schedule and within budget constraints
• Oversee and monitor the work of program staff, providing technical support and direction
• Collaborate closely with our partners in program and product management to understand our customers and build the right solutions and products that make their needs and businesses complete

Preferred Qualifications

Be customer-focused with a passion for the cloud, partnering closely with peers, developers, and customers to create solutions, while simultaneously ensuring alignment amongst stakeholders

Benefits

• Remote work in the United States of America
• Variable compensation in the form of bonus, commissions, or other discretionary payments (based on eligibility and performance)