Engagement Manager

Summary

Join Snorkel AI's DaaS Engagement Management team as a customer-focused Engagement Manager. You will be the primary point of contact for enterprise accounts, ensuring successful delivery of complex datasets and building trusted partnerships. This hands-on role blends customer success, technical program management, and strategic account engagement. You will champion customer success, navigate complex delivery challenges, and help scale the DaaS business. The position offers a unique combination of stability and high-growth excitement, with opportunities for career development and learning. Snorkel AI is committed to diversity and equal employment opportunities.

Requirements

• 5+ years in customer success, account management, or consulting in a technical services/AI/data context
• Proven success of managing enterprise accounts and complex delivery programs against timelines, quality targets, and SLAs
• Exceptional communication and interpersonal skills, with the ability to build rapport and manage relationships with diverse stakeholders. Able to clearly explain technical concepts to non-technical audiences
• Technical aptitude with data pipelines, AI/ML workflows, or data annotation
• Proven ability to navigate ambiguity, adapt to changing circumstances, and proactively solve problems
• Thrives in a fast-paced, high-growth environment
• Willingness to travel up to 20% based on customer needs
• Bachelor's degree in Computer Science, Information Technology, or a related field

Responsibilities

• Serve as the primary partner for assigned DaaS customers, leading meetings, and managing expectations and relationships from project kick-off through ongoing production with various stakeholders (including data scientists, engineers, and business leaders)
• Manage delivery of complex datasets, meeting quality, scope, and SLA expectations. Guide customers from pilot to production, securing long-term commitments
• Build trust with senior technical stakeholders, guiding them through delivery milestones and ensuring mutual success
• Clearly communicate project progress, risks, and value delivered—adapting messaging for both technical and non-technical audiences
• Collaborate with Sales to identify upsell and expansion opportunities
• Identify and collaborate cross-functionally to resolve issues, improve processes, and scale success

Benefits

The salary range for this position based in the San Francisco Bay Area is $100,000-$170,000 All offers include equity compensation in the form of employee stock options