Engagement Manager

Summary

Join Wiser Solutions as a Data & Insights master and ensure the success of client campaigns by providing actionable insights to leaders in the FMCG and Retail industry. You will manage campaigns from start to finish, translating client needs into Snooper missions, managing data validation, and building dashboards to translate real-time data into actionable insights. This role involves close collaboration with growth, community management, and tech teams. The position requires managing client interactions, performing data analyses, and optimizing operational processes. You will also work with the product and IT team to build supportive tools. The work schedule is Monday-Friday, 5:30 AM to 2:30 PM IST, with occasional evenings, weekends, and extended hours as needed.

Responsibilities

• Manage our clients’ campaigns from start to end, including
• Translating client needs into Snooper ‘missions’ in a way that optimizes the data collection process (speed and accuracy)
• Managing our data validation process and perform data integrity analyses to maximize the quality of the insights delivered to our clients (very quickly you will be responsible to manage a team of data reviewers)
• Managing client interactions to collect input and provide updates along the life of their campaign
• Building dashboards to translate real-time data collected by shoppers into actionable insights for our clients on the Snooper platform
• Performing additional data analyses based on specific business needs to help our clients make the most of their data
• Monitoring campaign progress and results and take appropriate actions to meet client deliverables and deadlines
• Contributing to optimizing our operational processes to support the company growth by developing new tools and ways to automate our product
• Working in close relationship with our product and IT team to build the tools that will support our growth