Head of Engagement Management

Summary

Join Snorkel AI's Data-as-a-Service (DaaS) team as the Head of Engagement Management, leading a team responsible for driving long-term customer partnerships and delivering high-quality data solutions. You will own the end-to-end customer relationship, ensuring successful delivery of data pipelines and fostering strategic partnerships. This role requires building and scaling a high-performing team, developing key performance indicators (KPIs), and overseeing on-time delivery of complex datasets. You will also be responsible for accelerating revenue growth through upselling and cross-selling opportunities, and collaborating with various teams within Snorkel AI. The ideal candidate will have extensive experience in customer success, technical account management, or consulting, particularly within the data/ML or SaaS sectors. This position offers a competitive salary and equity compensation.

Requirements

• 8+ years of experience in customer success, technical account management, consulting, or engagement management —ideally in a data/ML, SaaS, or technical services context
• Proven track record building and maintaining high-value customer relationships at the executive level, ideally within enterprise tech or AI/ML ecosystems
• Strong project management and delivery oversight experience, with the ability to manage ambiguity, prioritize ruthlessly, and drive cross-functional execution
• Technical aptitude and fluency in data pipelines, AI/ML workflows, or data annotation—comfortable being hands-on with complex use cases
• Exceptional communication skills with the ability to clearly convey value, manage stakeholders, and resolve challenges diplomatically
• Experience growing and mentoring high-performing teams; excited to build a team from the ground up
• Passion for GenAI, customer outcomes, and building in fast-paced, high-impact environments
• B.S. degree in Business Administration, Engineering, or comparable degree/experience
• Travel up to 20% based on customer needs

Responsibilities

• Lead the Strategic Engagement team , scaling a high-performing group that serves as the trusted primary partner for DaaS customers —from initial pilot through full-scale deployment— driving exceptional delivery outcomes, revenue growth, and long-term account expansion
• Build the operating plan and long-term vision for the Engagement Management team, identifying key investments to scale customer success and drive revenue growth
• Lead with a metrics-driven mindset, developing KPIs and success metrics to track performance, quality, and customer value of the Engagement Management team
• Oversee the on-time, high-quality delivery of complex datasets, translating technical complexity into clear business value, and guiding customers from pilot to production to secure long-term commitments, scale revenue, and improve margins
• Accelerate revenue by strategically driving growth, upsell and cross-sell opportunities across our portfolio of customers and partnering with Sales and Marketing on high-impact expansion initiatives
• Develop trusted, strategic relationships with senior technical stakeholders at AI labs and tech giants—guiding their journey and ensuring mutual success
• Champion customer and business needs, shaping priorities across teams while surfacing insights to continuously improve delivery, experience, and technical capabilities
• Identify and manage delivery risks and blockers , escalating cross-functionally as needed to maintain project momentum
• Collaborate across Snorkel’s teams —Delivery Ops, Engineering, Research, GTM, and Product—to align on customer priorities and execute effectively

Benefits

• The salary range for this position based in the San Francisco Bay Area is $160,000-$240,000
• All offers include equity compensation in the form of employee stock options