Remote Engagement Manager

Summary

Join a team of dedicated professionals deeply committed to excellence and innovation at SIG, where we solve problems for over 900 colleges and universities worldwide. As an Engagement Manager (EM), you will be responsible for successfully managing a portfolio of active project delivery engagements, exceeding client expectations, and effectively coordinating client and team communications while managing expectations, project scope, timelines, and profitability.

Requirements

• Strong client focus – ability to operate at prime client contact level typically at senior manager/director level
• IT Project Management experience (minimum of 5 years)
• Experience leading and coordinating teams (including matrix management) within an operational service delivery or shared services environment
• Comprehensive understanding of the client’s business and ability to use that knowledge to anticipate how future service offerings need to evolve to meet client requirements
• Strong communicator at all levels
• Strong writing skills
• Systems and IT literate (Banner, Colleague, Workday, preferred)
• Relevant higher education degree

Responsibilities

• The EM is the primary day-to-day point of contact for clients and consultants during an active engagement
• Identify and pursue business development opportunities within the assigned accounts, in partnership with delivery and the Account Executive
• Assist with scope for additional work and Change Orders
• EM's regularly provide coaching and feedback to consultants during an engagement with the goal of improving individual/ team effectiveness
• EM’s support, coach and enable teams to drive delivery excellence, through setting and managing client expectations
• The EM demonstrates sound judgment in tough client and personnel situations, is a role model and encourages continuous personnel and organizational improvement, leads by example, and fosters an environment where consulting delivery management and business development coexist side by side

Benefits

• The salary range is $90,000-$110,000
• Health, Vision, Dental & Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• 3 Weeks Vacation, Sick Leave & Paid Holidays
• 401(K) with a 5% Employer Contribution
• Pet Insurance